ECD Customer Satisfaction Survey

2. 1. I am completing this survey about my experience with the following service:

   1. Planning Application Submission / Preliminary Review / Zoning Review
   2. Building Permitting
   3. Building Plan Review
   4. Building Inspection
   5. Contractor Licensing / Verification
   6. Commercial Site Use Policy Review
   7. Planning Development Plan Review
   8. Payment Submission
   9. FEMA Community Rating System
   10. Planning Commission Review
   11. Tree / Landscaping Review
   12. Zoning Board of Appeals
3. 9. City staff:

   1. Exceeded my expectations
   2. Met my expectations
   3. Did not meet my expectations
   4. Doesn't Apply
5. 2. Which of the following best describes your role when applying for your most recent permit from the City? Please select the one mst closely resembling the role if not specifically listed.

   1. Residential Property Owner
   2. Residential Tenant
   3. Commercial Property Owner
   4. Commercial Property Tenant
   5. Business Owner
   6. For Profit Developer or Contractor
   7. General Contractor or Subcontractor
   8. Permit Processor, Expeditor, Runner
   9. Project Representative
   10. Architect, Engineer or Design Professional
6. 10. May we contact you confidentially regarding this survey to help improve our services?

   1. Yes
   2. No
8. 3. Over the past 12 months, how many times did you submit a new permit application to the City?

   1. 1 time only
   2. 2-5 times
   3. 6-10 times
   4. more than 10 times
9. 11. Would you be interested in participating in a focus group facilitated by an external third-party to improve the City's development review business processes?

   1. Yes
   2. No
   3. Would like additional information
11. 4. Overall Rating of Service Received:

    1. Very Satisfied
    2. Satisfied
    3. Somewhat Satisfied
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
12. 12. Name of the City employees who assisted you:
14. 5. City staff informed me about the process and timelines regarding my project:

    1. Very Satisfied
    2. Satisfied
    3. Somewhat Satisfied
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
15. 13. Please provide your contact information if you would like us to reach out to you. Your information will remain confidential. (Please provide email, phone and mailing address).
17. 6. City staff responded to me in a timely manner (e.g. emails and phone calls returned within 24 hours):

    1. Very Satisfied
    2. Satisfied
    3. Somewhat Satisfied
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
    6. Doesn't Apply
18. Please share additional comments with us:
20. 7. City staff provided me with complete and consistent answers regarding my project:

    1. Very Satisfied
    2. Satisfied
    3. Somewhat Satisfied
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
    6. Doesn't Apply
22. 8. City staff provided alternatives or suggestions to me that were helpful in moving my project forward:

    1. Very Satisfied
    2. Satisfied
    3. Somewhat Satisfied
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
    6. Doesn't Apply
Leave This Blank:


26. 1. Receive an email copy of this form.
27. Email address

    This field is not part of the form submission.

28. Submit

* indicates a required field