Show All Answers

1. I’ve just moved into Daly City, how can I sign up for water and garbage utility service?

You can call us at 650-991-8082 during office hours (Monday through Friday, 8:30 am to 4:00 pm) to sign up for water and garbage service. These two services come on one bill and are billed every other month to most residential customers.

2. How do I read my utility bill?

We have recently updated our water and trash bill format. Please access a Helpful Guide (PDF) to explain the changes and learn how to most easily read your utility bill.

3. How can I pay my bill?

The City of Daly City is pleased to offer several options for paying your water and/or garbage bill:

• You can pay online with a credit or debit card or e-check via our Utility eBilling website
• You can sign up for Automatic Electronic Payment (PDF) from your checking or savings account; for more information on setting up automatic payments, visit our Auto Payment page
• You can pay over the phone 650-991-8082 with a credit card (residential only)
• You can place into drop box located in the City Hall parking lot at 333 90th Street 
• You can mail a check or money order in the pre-addressed envelope that comes enclosed with your statement

4. Can my utility statement be emailed to me?

No, at this time the City of Daly City does not offer this option.

5. How much do I owe?

If you need your current balance, account number or due date, please call our office during business hours (Monday through Friday, 8 am to 5 pm) at 650-991-8082 or submit a request via email and we’ll respond within two business days.

Additionally, billing information such as balance can be viewed through our Utility eBilling website.

6. Why is my water/garbage bill so high this time?

Water

Your water bill is calculated based on the current rates and usage; for more information on current rates, view the 2021 Water Rates (PDF). Many customers experience an increase in their water usage during the warm months due to caring for their lawn/garden. Also, toilet leaks lose a lot of water and may go undetected for a long time. Contact the office by phone at 650-991-8082 or by email for free leak check tablets.

Garbage

Garbage rates are based on the number of carts and the size. Did you request an extra cart pick up? Did you change from a smaller size cart to a larger size? Find out more by viewing some helpful garbage rate documents:

• Commercial and Multi-Family Bin Service (PDF)
• Commercial Cart Service (PDF)
• Debris Box and Compactor Service (PDF)
• Single-Family Cart Service (PDF)

7. Why don’t I have any water?

It may be due to a necessary repair being made by the Department of Water and Wastewater Resources. Call 650-991-8200 to see when the service will be restored.

It may be that you are a new resident and need to sign up for service. Your water may also have been shut off if you did not pay your bill on time. Call the Utility Billing Office at 650-991-8082 and one of our staff members will be glad to assist you.

8. I have questions about my garbage pickup; who should I contact?

If your garbage was not picked up, you need to have extra service this week, or would like to schedule your free annual bulky goods collection, please contact Republic Services at 650-756-1130 or visit the Republic Services website.

9. Where can I find more information about the water of Daly City?

For more information on the water of Daly City, such as water quality, water management plans, and more, visit the Water and Wastewater Resources Department page.