Show All Answers

1. Who do I call when my sewer is clogged-up?

Call the Department of Water Wastewater Resources at 650-991-8200. They may direct you to call your own plumber.

2. How do I report a clogged storm drain?

During normal working hours, call the Street Division at 650-991-8097. After hours, please contact the Police Dispatch Department at 650-991-8092.

3. How do I report a dislocated manhole cover (especially during storms)?

During normal working hours, call the Street Division at 650-991-8097. After hours, please contact the Police Dispatch Department at 650-991-8092.

4. Who do I call to obtain sand bags?

Submit a "New Request" via iHelp using the "Public Works General Request" request type or call the Street Division at 650-991-8097.

5. How do I obtain a storm system map?

Maps of specific areas are available by contacting the Public Works Engineering Division by submitting a "New Request" via iHelp using the "Public Works General Request" request type or calling 650-991-8064.

6. How do I report storm drain dumping?

Call the Department of Water and Wastewater Resources at 650-991-8208 or the 24-Hour support line at 650-991-8200.