Show All Answers

1. How do I report a downed streetlight/traffic signal pole, burn-out, or another traffic related problem?

Call the Engineering Division at 650-991-8064 during normal business hours. For non-emergencies, submit a "New Request" via iHelp using the "Traffic Signals / Signs / Striping" request type. To avoid electrical hazards, please do not touch or move a downed streetlight or traffic signal pole.

2. Where do I report any pedestrian tripping hazards?

Submit a "New Request" via iHelp using the "Sidewalk Conditions" request type.

3. Where do I report any Street Potholes?

Submit a "New Request" via iHelp using the "Pavement Conditions / Potholes" request type.

4. How do I report an abandoned vehicle on the street?

Submit a "New Request" via iHelp using the "Police / Traffic Enforcement (Non-Emergency)" request type or call the Police Department - Abandoned Vehicle Line at 650-991-8103.

5. How do I report an abandoned shopping cart?

Call the Abandoned Shopping Cart Hotline at 650-991-5525.

6. How do I request a new curb zone, sign, or traffic signal?

Email Engineering a Traffic and Pedestrian Safety Request for Review Form (PDF) or contact the Engineering Division at 650-991-8064.

7. How do I request a disabled parking zone?

Email Engineering a Residential Disabled Parking Zone Request Application (PDF) or contact the Engineering Division at 650-991-8064. Please note that on-street parking in many neighborhoods is limited. The primary consideration is given to applicants who do not have driveways or garages.

8. Where do I report any damaged or missing traffic signs?

Submit a "New Request" via iHelp using the "Traffic Signals / Signs / Striping" request type or call the Street Division at 650-991-8097.

9. Where can I get information on current city construction projects or traffic detours?

Submit a "New Request" via iHelp using the "Public Works General Request" request type or call the Engineering Division at 650-991-8064.

10. Where can I obtain a permit for construction work affecting the City's streets or sidewalks?

Apply for an encroachment permit by emailing Engineering Division or by calling 650-991-8064. Encroachment permits are required for street and sidewalk obstructions, awnings over sidewalks, and any work within the City Right-of-Way.

11. Where can I obtain permits for Grading Permits and Transportation and Hauling?

View Grading Permits and Transportation and Hauling Permits.