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About Daly City

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1. What public schools serve Daly City?

Daly City is served by five public school districts: 

• Bayshore Elementary
• Brisbane Elementary
• Jefferson Elementary
• Jefferson Union High School
• South San Francisco Unified

Additionally, Daly City is in the San Mateo Community College District and is in close proximity to San Francisco State University.

2. How do I find out about jobs in Daly City?

The current City of Daly City job openings is listed on the Human Resources page. Other employment opportunities in or near Daly City can be found at CalOpps - an interactive website linking employers and job seekers.

3. Who provides water service and trash and recycling collection in Daly City?

The City of Daly City provides water service to almost every property in Daly City. If you have a question about your utility account - which includes water and garbage - you may contact the City’s Utility Billing Division at 650-991-8082. Republic Services is the franchised hauler for both residential and commercial solid waste and recycling in Daly City. You can find more information about garbage and recycling collection guidelines and schedules online at the Republic Services website or by phone at 650-756-1130. Other helpful recycling tips and information is available at the Recycle Works website and Daly City’s Go Green page.

4. Is there a housing assistance program in Daly City?

Yes, this program, which includes First Time Homebuyer Assistance and the City’s Housing Rehabilitation Program, is administered by the Housing and Community Development Division of the Economic and Community Development Department. The City does not own or manage rental housing and cannot directly place people in housing units. For information on available housing, see our Housing Resources page

5. How do I contest a parking ticket I received in Daly City?

Detailed instructions for appealing or paying for a parking citation are printed directly on the ticket. California Vehicle Code Section 40215 allows you to contest a parking citation, provided the citation was issued in error. View online instructions for contesting a parking citation.

6. Where are Daly City’s libraries?

Daly City Library has four branches; Serramonte Main Library, Westlake Branch, John Daly Branch, and Bayshore Branch. Information about the Daly City Library can be found at the Daly City Public Library Home Page.

7. Who is the Mayor of Daly City?

Information about the Mayor and City Council can be found under the “Your Elected Officials” link. Other online information about City Departments is listed on the “City Services and Contact Directory” page.

8. Can I obtain a marriage license at City Hall?

No, marriage licenses, birth certificates, and other vital records for San Mateo County are processed by the San Mateo County Clerk-Recorder.

9. Where do I report abandoned shopping carts found in Daly City?

Please contact Daly City’s Abandoned Shopping Cart Retrieval reporting line at 650-991-5525. Leave a message with the information below in order to receive a response within 48 hours:

• Brief description of cart
• Date and time you observed the cart
• Location of the abandoned cart - address or cross streets
• Name of the store the cart belongs to - if you are able to determine

If after 72 hours you still notice the same shopping cart in the same location, please contact Daly City’s Department of Economic and Community Development at 650-991-8260.

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Americans with Disabilities Act (ADA) Compliance

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1. What is the ADA?

The Americans with Disabilities Act is a civil rights law that mandates equal opportunity for individuals with disabilities. Passed by Congress in 1990, the law prohibits discrimination in employment, public services, public accommodations, and telecommunications.

2. What are Daly City’s responsibilities and obligations?

The primary responsibility of public agencies with regard to the Americans with Disabilities Act (ADA) is to provide equal access to programs, services, and activities. The ADA requires State and Local Governments and Public Agencies to:

• Complete a Self-Evaluation of programs
• Designate a person who is responsible for overseeing Title II compliance
• Develop an ADA Complaint Procedure
• Develop a Transition Plan if the Self-Evaluation identifies any structural modifications necessary for compliance

3. What is an ADA Self-Evaluation and Transition Plan?

• The Self-Evaluation and Transition Plan is required of State or Local Governments and Public Agencies with more than 50 employees.
• The Self-Evaluation section examines how City’s policies, programs, and services are provided to the public.
• The Transition Plan section looks at physical barriers and identifies structural modifications necessary for providing physical access to the City’s programs and services. As part of the Transition Plan, the City will develop a strategy and schedule for barrier mitigation.

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Building - Is a Permit Required?

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1. When is a building permit required?

According to the California Building Code, as adopted by the City of Daly City, a permit is required to undertake any of the following actions regarding any building or structure in Daly City:

• Alter
• Construct
• Convert
• Demolish
• Enlarge
• Erect
• Improve
• Move
• Remove
• Repair

Examples

Examples of buildings, structures, or activities that require a permit include:

• Accessory buildings over 120 square feet
• Additions
• All types of plumbing, mechanical and electrical installations, including fixture replacement and installation
• Garage, or construction of rooms therein (including secondary units)
• Gas piping and gas appliance installation (including water heater and furnace replacement)
• Kitchen or bathroom remodel
• Lawn sprinkler installations
• Patio enclosures and decks
• Porch enclosures
• Replacement of:
  • Furnace
  • Garage door
  • Roof
  • Siding
  • Water heater
  • Windows
• Retaining walls

Contact City Divisions

Even when permits are not required, there are very specific location and setback requirements. It is always a good idea to check with the Building Division and Planning Division first.

2. When are building plans required?

Plans are required for any new construction or when you add to, alter or repair existing structures. Structures include:

• Decks
• Patio/porch enclosures
• Retaining walls
• Rooms
• Stairways

Many home maintenance projects (e.g., water heater, furnace and window replacement, re-roofing, and siding) which can be described on the permit application may be issued without plans. Replacing or adding a sink, toilet or bathroom vanity requires a plumbing permit.

By permitting and inspecting construction work, the Building Division assures the work is done correctly, in accordance with the code, and the health and life safety of Daly City citizens is protected.

3. How do I apply for a Building Permit?

Normally, you may apply in person at the Building Division located on the second floor of City Hall. Staff is available to assist you Monday through Friday, 8 am to 5 pm (Wednesdays from 9 am to 5 pm). Permits may be issued to the property owner or any contractor licensed by the state and in possession of a valid Daly City Business License.

Shelter-in-Place Permit Applications & Resubmittals

To submit an application for new permits or resubmittals, email the Building Division the following:

1. Scanned PDF of your Permit Application (PDF)
2. Scanned PDF of your Credit Card Authorization (PDF)
3. Provide any other supporting documentation; e.g., electronic PDF files of your drawings/plans, calculations, etc., as necessary. You may also provide us with a downloadable link to a digital cloud-based storage service to retrieve your files.

For More Information

For more information, please contact the Building Division by calling 650-991-8061 or email.

4. May I do the work myself?

Depending on the nature of the work or improvements planned, a homeowner may obtain a homeowner-builder permit; per state law, a licensed contractor is required when the total labor and material cost of the proposed project is $500 or more.

Before an owner-builder permit may be issued, a Disclosures and Forms for Owner-Builders Applying for Construction Permit Form (PDF) is required to be completed and signed by the registered property owner. To assure the work is done safely and according to applicable building codes, staff will review the application with you and provide an opportunity to demonstrate your construction knowledge for your planned project.

Keep in mind, as an owner-builder, you assume full responsibility for all phases of your project and its integrity. You are also responsible for workers compensation insurance and payroll taxes for anyone you may hire to help.

For More Information

For more information, email the Building Division or call 650-991-8061.

5. After I get a Building Permit, am I finished?

No! As important as it is to have your permit, it is equally important to make sure all your required inspections are made and your construction work is approved and finalized. You must schedule inspections at certain stages of the project and a final inspection after the work has been completed. The inspection process ensures your work, or your contractor’s work, is done safely and in accordance with current California building codes.

It is the responsibility of the person doing the work to call for, arrange access, and obtain a final inspection. To schedule an inspection, call 650 991-8061 before two working days before the desired date and have your permit number available.

Upon successful completion of a final inspection, the Building Inspector will sign your permit job card. The signed permit job card is your record of permitted work completion.

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Building Division

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1. Can I put an accessory dwelling unit (secondary unit / in-law apartment) in the lower level of my house?

To initiate the process to create an accessory dwelling unit in a single-family dwelling, the owner will submit plans to the Building Division, complete a Building Permit Application (PDF) and pay plan review fees.

For more information on the requirements, view the basic Accessory Dwelling Unit Requirements (PDF). For residency verification questions, you may contact the Planning Division at 650-991-8033 to speak with a Planner.

2. Who is responsible for the fence between properties?

Fences come under a “good neighbor” policy. The City does not require fences, nor are permits required to build fences as long as they do not exceed the six foot height limit. Ownership, building, or rebuilding is a matter of agreement between property owners. Should a neighbor not desire to help defray the cost or labor, the other owner can do the work on their own.

For more information, view our Fences and Retaining Walls (PDF) document.

3. What needs to be done when I sell my house?

Prior to sale of a house, a Residential Requirements Report (3R) (PDF) must be obtained from the City.

Upon the sale of a house, City ordinance requires the water heater, if located in the garage, to be raised 18 inches from the garage floor to the flame or from the element capable of generating a glow or spark. This work requires a permit.

Battery powered smoke detectors are required to be installed in each bedroom or sleeping area and in the hall leading to the bedrooms. This does not require a permit.

Important Note

Homeowners, please make sure that your contractor has a permit and obtains the final inspection. Request to see the job card before they start work. The inspector will sign off on the final inspection upon successful completion of the project. All Daly City inspectors are Combination Inspectors. To serve the our residents better, all trades can be inspected and signed off by the same inspector during one visit to the site.

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Citizen's Online Police Reporting System

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911. If non-emergency, call 650-991-8119.

2. What if this happened in another city, can I file a report using this online police citizen reporting system?

No, if a crime took place outside of City of Daly City, please call the police department for that city.

3. What if this happened on a state freeway?

If this took place on a state freeway, please call the Highway Patrol Office nearest you.

4. What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) was in.

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City Attorney

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1. How is the City Attorney selected?

The City Attorney is appointed by the City Council.

2. Does the City Attorney advise private citizens on personal legal matters?

No. The City Attorney cannot provide legal advice to private citizens on personal legal matters. The following organizations may be helpful to citizens seeking legal assistance:

• Bay Area Legal Aid
• Legal Aid Society of San Mateo County
• San Mateo County Bar Association Lawyer Referral Service

3. Where can I get a copy of the Daly City Municipal Code?

The Municipal Code may be viewed online or at the Office of the City Clerk at:
333 - 90th Street
Daly City, CA 94015

4. How do I report a potential code violation?

Please contact the Code Enforcement Division at 650-991-8260 or at:
333 - 90th Street
Daly City, CA 94015

5. What department handles issues related to street lights, traffic signals, stop signs, construction problems, pavement conditions/potholes, playground/city building, graffiti, litter/debris, etc.?

Please contact the Department of Public Works at 650-991-8038 or use Daly City iHelp for issues related to:

• Construction Problems
• Graffiti
• Litter/Debris
• Pavement Conditions/Potholes
• Playground/City Building
• Sidewalks
• Stop Signs
• Street Lights
• Street Maintenance
• Traffic Signals

6. Where can I find a signed copy of an agreement, resolution or ordinance?

The Office of the City Clerk maintains records of official City documents. You may contact their office at 650-991-8078.

7. How do I file a claim with the City?

The City has a standard claim form that can be used for your convenience. Completed forms must be filed with the Office of the City Clerk, located at:
 333 - 90th Street
Daly City, CA 94015

Click here to view more information regarding claims.

8. How do I obtain a claim form?

You may print this form (PDF) or pick up a copy at the Office of the City Clerk. You may also call the Office of the City Clerk at 650-991-8078 to request a copy to be mailed to you.

9. How long do I have to file a claim?

Generally, a claim relating to death or injury to a person or to personal property should be filed within six months from the date of occurrence. For exceptions to this rule, please see California Government Code Section 911.2.

10. What should I attach to the claim?

You must provide an itemized breakdown of how you computed the amount claimed. Attach copies of estimates, receipts, wage loss verification, photographs, and any other supporting documents.

11. Once a claim has been filed, what happens next?

The City will investigate your claim and a decision will usually be made to accept or reject the claim within 45 days from the date the claim is submitted, or longer, depending on the complexity. Notice of the decision shall be mailed to you at the address you provide on the claim form.

12. How do I obtain a copy of a public record in Daly City?

Please make a request to the appropriate department that maintains the records you are interested in reviewing. If you do not know which department maintains the records you are interested in reviewing, you may submit your request to the Office of the City Attorney.

View more information regarding public records.

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City Attorney - Requesting Public Records

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1. What records are public?

The law defines "public record" broadly to include "any writing containing information relating to the conduct of the public’s business prepared, owned, used or retained by any state or local agency, regardless of the physical form and characteristics." California Government Code Section 6252(g). A document does not have to be in written form to be a public record. A public record may consist of any medium that contains information.

Exempt Records

Every record made or received by the City is presumed to be a public record unless it is subject to an exemption. Exempt records are those that federal, state, or local law prohibits the City from disclosing or permits the City to decline to disclose. The custodian of records must either give you a copy of the requested record or provide you with a written justification of why the record is not public.

2. How do I obtain a copy of a public record in Daly City?

• Online form for Public Records Request

3. Do I have to make my request in writing?

No. You may make an oral or written request. However, it is recommended that you put your request in writing so there is a clear record of your request. A written request that is clear and concise also helps to respond to your request in an efficient manner.

4. What do I need to say in my request?

There is no specific form that must be used to request records, nor is there any language you must use in your request. However, you must provide a reasonable description of the desired records. To expedite the processing of your request, you should be as specific as possible.

5. How long does a City department have to respond to my request?

Generally, the City must respond to a request to inspect or copy records within ten days. In "unusual circumstances," the City may extend its time to respond by an additional fourteen calendar days. The City will inform you in writing within the initial ten-day period if an extension is necessary to respond to your request.

Unusual Circumstances

"Unusual circumstances" permitting the extension are limited to the need to: 

• Search for and collect the requested records from facilities separate from the office processing the request.
• Search for, collect, and appropriately examine a voluminous amount of separate and distinct records included in a single request.
• Consult with another part of the department or with another department that has a substantial interest in the response to the request.

6. How much may the City department charge me for responding to the request?

The department may charge you for the direct cost of duplication of copies of records. The department may charge you a higher fee if it prepares and posts an itemized cost analysis establishing that the per-page direct cost exceeds ten cents per page. Where you request a copy of a record in other than a paper format, the department may charge you for the cost of the medium on which the information is duplicated (e.g. a computer disc). In addition, a department may charge you for the postage of sending you the records.

7. Do I have to tell the City why I want the record?

No. You do not have to give the City a reason for reviewing the record. City employees, however, may ask questions relating to your request if it helps them respond to the request or direct you to another department that may have the records you seek.

8. If a City official denies me access to a record, is there anything I can do?

Please contact the City official who denied your request to discuss the matter. If you still feel that the record you have requested is a public record and the City official disagrees, you may sue in court to enforce your right to inspect or receive copies of any public record pursuant to the Public Records Act. California Government Code Sections 6258 and 6259. If you prevail, you may be entitled to recover costs and reasonable attorneys’ fees. Alternatively, if the court finds the case to be frivolous, you may be liable to the City to recover its costs and reasonable attorneys’ fees.

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City Clerk

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1. When is the next Council Meeting?

Council meetings are held on the second and fourth Monday nights each month at 7 pm in the Daly City Council Chambers at;
333 90th Street
Daly City, CA 94015

2. Where is Daly City Civic Center located?

333 90^th Street
Daly City, CA 94015

See the map.

3. How can I contact the Council?

You can write a letter to the Honorable City Council, City Hall, 333 90^th Street, Daly City or call at 650-991-8008 or email the City Council. You may also write a letter to the City Council, c/o City Clerk, City Hall, 333 90^th Street, Daly City or email the City Clerk.

4. May I speak to the Council on a particular matter?

You may speak to the Council at any City Council Meeting, under Public Appearances/Oral Communications.

5. When are elections held?

Elections are held every two years on the first Tuesday after the first Monday in November of even-numbered years.

6. When is the next statewide election?

Go to the Official Election Site for the County of San Mateo or call 650-312-5222 for up-to-date information.

7. Where can I register to vote or change my voter registration?

Visit the voter registration website. You can also obtain a voter registration form at the following address, at Public Libraries, or San Mateo County Offices:
City Clerk’s Office
City Hall
333 90th Street
Second Floor
Daly City, CA 94015

8. Where do I file a Claim?

Claim forms are available at and received by the City Clerk’s Office. To obtain a form and instructions on filing a claim against Daly City, visit the City Attorney’s page.

9. How do I submit a public records request?

You may submit the request by filling out the records request form online. Visit our forms section.

10. How can I obtain a business license?

Visit the business license requirements page or email Business Licenses or call 650-991-8088

11. How do I obtain a residential parking permit?

Please visit the City’s residential parking permit page for information and instruction on how to apply online.

12. How do I pay my water bill?

Please visit the Utility Billing FAQs or call 650-991-8082

13. Where do I get a building permit?

Please visit the Building Division page or call 650-991-8061.

14. How do I report waste dumping or other items left out on the City's sidewalks?

Please report these and other issues on the City’s iHelp page. You can also contact the Street division at 650-991-8097.

15. Who can I contact to report illegal discharge in the City's sewers?

Please contact the Department of Water and Wastewater at 650-991-8200.

16. Where do I go to be fingerprinted?

Visit the police department’s page on fingerprinting for more information. Call 650-991-8119 to make an appointment.

17. Where do I obtain a police report?

View Police Report information.

18. Where can I pay my parking/traffic ticket?

Pay a citation. View more information on parking tickets and the appeal process.

19. Where can I find Daly City's Municipal Code?

Please visit the City’s Municipal Code online.

20. Where can I obtain information about San Mateo County?

Visit the County’s website.

21. Where do I obtain Birth, Marriage or Death Certificates in San Mateo County?

Please visit the San Mateo County Clerk’s page.

22. Where is the nearest Social Security Office?

• 355 Gellert Boulevard
  Daly City, CA 94015
• Phone: 888-748-7702

23. What is the telephone number for the Department of Motor Vehicle?

• 800-777-0133

24. Where can I get passport information?

For information, you can reach the City Clerk’s office at 650-991-8078. Please visit the official U.S. Passport page or call 877-487-2778 (TDD: 888-874-7793) for forms and if you have an urgent need to travel.

25. Where is an Immigration and Naturalization Service (INS) Office?

• The office is located at:
  630 Sansome Street
  San Francisco, CA 94102
• Phone: 800-375-5283

26. Where can I get tested for COVID-19?

To make an appointment, residents can visit the Project Baseline’s website.

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City Clerk - Voter Information

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1. Where do I fill out the Voter Registration Form?

Voter Registration Forms are available at the City Clerk’s Office and Post Office in Daly City. Libraries and the Department of Motor Vehicles. Ballots are now available in English, Spanish, and Chinese. You may register online with the California Secretary of State.

2. Where do I check my registration, access my election materials and view my sample ballot pamphlet?

Visit the Election website or call the Registration and Elections division at 650-312-5222.

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City Manager - Minimum Wage

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1. What does this mean for employers in 2022?

• Starting January 1, 2022, the minimum wage in the City of Daly City is $15.53 per hour. Tips and other benefits may not be considered an offset to the Minimum Wage.
• Each employer must give written notification to each current employee and to new employees (at the time of hire) of the employee’s rights under the Minimum Wage Ordinance.
• The employer must post the Official Notice prominently in the areas at the worksite where it will be seen by all employees. Failure to post such notice will be a violation of the Municipal Code.
• Each employer shall maintain for at least three years for each employee, a record of their name, hours worked, and pay rate.
• Under the Ordinance, an employer may not retaliate against an employee for making a complaint to the City regarding their right to receive the minimum wage specified. The City of Daly City will investigate possible violations and may take enforcement action including reinstatement of the employee, payment of back wages, and civil penalties.

2. What does this mean for employees in 2022?

• Starting January 1, 2022, the minimum wage in the City of Daly City is $15.53 per hour.
• Covered employees include anyone who performs two or more hours of work per week within the geographical boundaries of the City of Daly City, including employees who are under 18 years old.
• Covered employees are entitled to these rights regardless of immigration status.
• The minimum wage will be adjusted annually on January 1st of each year.

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Daly City's Green Vision - Energy Audits for Businesses

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1. What businesses are targeted for the free energy audits?

• Convenience stores
• Gas stations
• Restaurants
• Small retail
• Warehouses

Often these audits will recommend changes in lighting and refrigeration with an average investment of $5,000 to 6,000. With the reduced energy costs, a business can experience a pay-back within 18 to 24 months. Some businesses may qualify for PG&E rebates and 0% financing ($5,000 to $100,000 payable over five years).

2. How does Energy Watch audits work?

• A technician conducts a free energy survey to determine your potential savings.
• An easy-to-understand free report highlighting the energy and money-saving upgrades will be provided to you.
• Once the go-ahead is given, Energy Watch handles the installation process and rebate paperwork.
• Your business starts saving on the energy bill immediately, freeing up resources.

3. How is Energy Watch funded?

San Mateo County Energy Watch is a local government partnership between the City and County Association of Governments of San Mateo County (C/CAG) and Pacific Gas and Electric Company (PG&E) and is administered by PG&E through the California Public Utilities Commission.

4. How to get started?

Find out if you qualify for a free audit. Contact Adrian Almaguer at 650-599-1480 or email Adrian Almaguer.

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Daly City's Green Vision - Financing Programs - PACE

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1. What is PACE?

PACE, or Property Assessed Clean Energy, is an affordable, long-term financing option for energy, water, and renewable energy upgrades to buildings and homes that you can repay on your property taxes over a time period of up to 20 years. And, this special assessment on your property tax bill remains with the property in the event of a sale. Property owners receive 100% financing of improvement costs and projects can be cash-flow positive from day one. No up-front cash investment is required.

2. What types of properties are eligible?

Property Assessed Clean Energy (PACE) is available to both residential and commercial properties. Residential properties are detached single-family homes (condos are eligible under special conditions). Commercial properties include:

• Apartment Buildings
• Commercial Offices
• Faith-Based Buildings
• Hotels
• Industrial Facilities
• Nonprofits
• Retail/Restaurants

3. How do I get started?

Currently, there is two approved property Assessed Clean Energy (PACE) providers in Daly City; CaliforniaFIRST and HERO. Please check back with us for updates on new PACE offerings.

Residential Homeowners

• Visit the CaliforniaFIRST website or call 888-996-3755.
• Visit the HERO website or call 877-747-4889.

For Commercial Property Owners / Managers

• Visit the CaliforniaFIRST Commercial Program website or call 888-996-3755.

4. Can I combine PACE with rebate programs for energy upgrades?

Yes, you are encouraged to combine Property Assessed Clean Energy (PACE) with cash rebates! PACE is a great financing option for homeowners and multifamily property owners (5 plus units) interested in cash rebates and free technical assistance for energy upgrades through the Bay Area Regional Energy Network (BayREN). Single-family homeowners can use PACE to finance a home energy upgrade through Energy Upgrade California’s Home Upgrade program. Multifamily property owners can use PACE to finance energy upgrades through the Bay Area Multifamily Building Enhancement Program.

Rebates

Improvements eligible for rebates include:

• Air Conditioners
• Air Sealing
• Duct Sealing
• Energy-Efficient Windows
• High-Efficiency Furnaces
• Insulation
• Water Heaters and more

Email Stephen Stolte, Sustainability Coordinator, or 650-991-8126 for more information.

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Form of Government

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1. What form of government does Daly City have?

Daly City is a General Law City (authority is set forth in the California Government Code) governed by a council-manager form of government in which the five-member City Council appoints the City Manager. The City Manager oversees an Executive Leadership Team in the operation of eight departments employing approximately 475 staff with an annual estimated budget of $150 million.

2. What is the Council-Manager form of government?

The council-manager government is the system of local government that combines the strong political leadership of elected officials in the form of a council or other governing body, with the strong managerial experience of an appointed local government manager. All power and authority are concentrated in the elected council as a whole and the council hires a professionally trained nonpartisan manager to oversee the delivery of public services.

3. What is the function of the Council?

Daly City’s five-member council are elected at-large and serve as the community’s governing body. Rather than focus on administrative and operational details, the council focuses on:

• Capital Financing
• Capital Improvement Plans
• Community’s Goals
• Land Use Development
• Policy and Legislation
• Strategic Planning

The professional manager they hire is responsible for carrying out administrative responsibilities.

4. What is the role of the Mayor in a Council-Manager form of government?

Mayors in council-manager communities are key political and policy leaders, and their specific duties, responsibilities, and authorities depend on the organization’s charter or code. In council-manager communities, typically the mayor is an equal voting member of the city council who presides at council meetings, represents the city in intergovernmental affairs, and facilitates communication and understanding between elected and appointed officials. For Daly City, the mayor is elected among the council members annually in December.

5. What is the role of the manager in a Council-Manager government?

In a council-manager government, council members are the leaders and policymakers in the community. The manager is appointed by the council to prepare a budget, hire, terminate and supervise city staff, serve as the council’s chief advisor, and to carry out the council’s policies and priorities. Council members and citizens count on the manager to provide complete and objective information, pros and cons of alternatives, and long-term implications. If the manager is not responsive to the council’s direction, the council has the authority to terminate the manager at any time. 

Accountability

City managers formed a professional association, International City/Council Management Association (ICMA), in 1914 to help share expertise and experiences, hold members accountable to political neutrality and high ethical standards, and promote responsive, effective good government in our communities. To learn more about the contributions of city managers watch this short video and visit Life Well Run.

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Human Resources

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1. Where is the Human Resources office for the City of Daly City located?

The Human Resources Department is located at:
295 - 89th Street
Suite 105
Daly City, CA 94015

Please be aware that there is free parking is available on Sullivan Avenue and 90th Street; otherwise, all street parking in front of our building is metered.

2. What are your hours?

We are open from 8 am to 5 pm, Monday through Friday, except holidays.

3. Where can I find current job openings?

For all job seeker inquiries, please refer to our Job Seeker Resources.

4. Is this the Social Security Office?

No, we are not the Social Security office. However, the nearest Social Security Office is located at:
355 Gellert Boulevard
Daly City, CA 94015

You can also visit the United States Social Security website.

5. Is this the Employment Development Department Office?

No, we are not the Employment Development Department (EDD). If you need assistance with unemployment inquiries, you may contact the nearest EDD office located in San Francisco at 415-749-7503. You can also visit the Employment Development Department website.

6. Is this the Human Services Agency Office?

No, we are not Human Services Agency. If you need assistance with Medi-Cal, Medicare, or CalFresh Electronic Benefits Transfer cards, you may visit the nearest Human Services Agency office located at:
271 92nd Street
Daly City, CA 94015

You can contact their office 650-301-8440. You can also visit the Human Services Agency website.

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Human Resources - Job Seekers

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1. How often are jobs posted?

The Human Resources Department updates the CalOpps website as soon as a position opens.

2. How do I apply for a job with the City of Daly City?

The City of Daly City only accepts applications for open positions. Please follow the selection process carefully on the job announcement, which can be obtained by visiting our Human Resources Department or downloading from our job opening website. To apply directly online, visit the CalOpps website.

3. If I do not see a position open that I am interested in, can I submit an application?

No, the department does not keep applications on file. If you are interested in a position that is not currently open, complete and submit an interest card. You may do this online or call our office to obtain interest cards.

Our interest cards automatically expire after six months. Should the position open up within the six months the Human Resources Department will send you the application and job bulletin for the position.

4. Where can I turn in my completed application?

Applications may be mailed or delivered to:
Human Resources Department
City of Daly City
295 - 89th Street
Suite 105
Daly City, CA 94015

5. Do you accept postmarks?

Yes. Mailed applications must be postmarked no later than the final filing date.

6. Can I turn in one application for more than one current opening?

No, you are required to submit a separate application for each position that you are applying for.

7. Do you keep applications on file so that I do not have to turn in a new application to apply for another position?

No. We suggest that you make copies of your application in case you wish to apply to future openings.

8. How do I get to your testing facilities?

View directions (PDF) to our frequently used testing facilities.

9. Can you tell me about your testing process?

1. Written examination items are generally multiple choice and responses are marked with a pencil on Scantron answer sheets.
2. Some positions also require a performance examination such as a typing test or a physical agility test.
3. If you pass the written examination, you’ll get written notice of when and where to take the oral examination.
4. Generally, the short oral examination is conducted by a panel of three examiners who ask each candidate predetermined questions.
5. The passing scores from your written and oral examinations are averaged to compute a Final Score. Your name will be ranked on an Employment List. You will be notified in writing of your rank and the life of the list.
6. As vacancies occur, a specified number of candidates will be certified in accordance with the Multiple Factor Certification procedure as set forth in the Rules and Regulations of the Classified Service. The names of certified candidates who are interested in being considered for a vacancy will be referred to the department in which the vacant position exists. The appointing authority makes the appointment.
7. Employment Lists generally expire after two years from promulgation. An oath of allegiance to the United States and to the State of California must be taken before appointment to any position in the City service.

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Library - Borrowing Materials

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1. How many library materials can I check out?

You can check out up to 50 items at a time.

2. I lost my library card. What should I do?

Notify the Library immediately. You are responsible for all materials checked out with your card. Once you report your card lost, no one will be able to use it to check out materials.

If you later find your card, you can have it reinstated by presenting the card along with your photo ID at the Library.

To replace a lost card, visit your local library with your photo ID.

3. If an item is at another library, can it be delivered to my local Daly City Library?

Yes, you can place a hold on an item through the catalog. When it becomes available, it will be sent to the library of your choice at no charge.

4. Where can I return materials?

You can return materials to any of the Peninsula Library System libraries. Book drops are available at all libraries so that you can return items after hours.

5. How can I renew items?

By accessing your Library Account through the catalog. You can also renew by phone by calling the automated 24-hour renewal line at 650-638-0399 or by calling one of our branches.

6. Is there a charge to get a library card?

No, Library membership is free. 

7. How do I get a library card?

Visit one of the branches, complete an application and present photo identification and proof of current address. Children under the age of 18 must have a parent or guardian sign their application and present identification and proof of current address. Print the Library Card Application form in English (PDF), Spanish (PDF) or Chinese (PDF).

You may also submit your information online. You will need to visit the Library to present identification and proof of current address to receive your card.

8. How do I renew my library card?

Renewing your library card is easy. Bring photo ID and proof of your current home address to any public library in San Mateo County. Library staff will renew your card in just a few minutes.

9. What happens if I lose a Library item?

You will be charged the full retail cost plus a $5 processing fee. You may also replace the item with a new or like-new copy. Ask a librarian if you need assistance with this process.

10. How do I reset my PIN?

Reset your PIN on our online catalog.

11. How long can I keep materials?

Most materials are loaned for 21 days and may be renewed up to five times.

12. How much are overdue fines?

The Daly City Public Library is fine free.  Accounts do not accrue daily overdue fines. Library materials not returned 30 days past the due date will incur a replacement charge on the library account.  Other Peninsula Library System libraries may have different overdue fines which affect their materials even if they are checked out from and/or returned to the Daly City Public Library.  

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Library - Equipment & Facilities

Show All Answers

1. Can I use a CD on a Library computer?

CDs and DVDs can be used on Library computers. They are read-only drives.

2. Do you have WiFi?

All of the libraries have WiFi.

3. Does the Library have computers I can use? How much does it cost?

All Library locations have public computers with Internet access and Microsoft Office applications. There is no fee. Printing is $0.15 per page in black and white and $0.40 per page in color.

4. Does the Library have a scanner?

All Daly City Public Libraries have a scanner.

5. Does the Library have a fax machine?

No .

6. Does the Library have a photocopier?

Yes. Black and white copies are $0.15 per page.

7. Can I get something notarized at the Library?

No.

8. Does the Library accept donations?

Monetary Donations

The Library gratefully accepts monetary donations, or you can make your donation to the Daly City Public Library Associates, a non-profit organization supporting the library.

Material Donations

We also accept donations of materials which may be added to the library collections or sold to raise funds for the library. The Library accepts new or good condition books and media at all of our locations. Due to space constraints, we can accept only one box (equivalent to a bankers box) of materials at any one time.

All donations must be brought to the service desk during open hours to be given to a staff person. We cannot accept donations in the book returns or left inside or outside the library. For health and safety reasons, we cannot accept anything with mold, mildew, or dust.

9. I'm unable to come to the Library. Can you deliver materials to my house?

The Library has a Materials by Mail Service for homebound residents. Download the Application for Homebound Services (PDF) or call the Serramonte Main Library at 650-991-8023 for more information.

10. I'm unable to come to the Library. Can you answer questions by phone or e-mail?

You can call the Serramonte Main Library at 650-991-8023 and a librarian will assist you. You can also email the library.

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Police - Internal Affairs Unit

Show All Answers

1. How is an allegation of misconduct accepted?

An allegation will be accepted by:

• Anonymously
• Email
• Fax
• In Person
• Letter
• Phone

2. Who conducts the investigation?

Regardless of where the allegation is filed, the investigation is conducted by the Daly City Police Department’s Internal Affairs Unit.

3. How is an allegation proven?

An allegation is sustained by a preponderance of the evidence. Preponderance means proof that more likely than not the alleged conduct occurred.

4. How much time does it take to complete a case?

According to the Peace Officer Bill of Rights Government Code Section 3304, allegations against police officers must be completed within one year of the received date. The Daly City Police Department has a policy of completing all cases within 300 days of the received date.

5. How will a member of the public be notified of the case outcome?

After the investigation is completed, the case is forwarded from the Internal Affairs Unit to the Chief of Police for audit and review. Once there is agreement that the case has been completed in a thorough, fair and objective manner, a disposition letter will be sent to the complainant.

6. What is the definition of an allegation, complaint, and misconduct?

• Allegation - An allegation is an unproven accusation that a member of the Police Department violated Department or City policy procedure, rules, regulations, or the law.
• Complaint - A complaint is an expression of dissatisfaction that contains an allegation, which if proven to be true, demonstrates misconduct.
• Misconduct - Misconduct is an act or omission by a Department member that is a violation of Department or City policy, procedure, rules, regulations, or the law, which if proven true may result in disciplinary action. 

7. When receiving a disposition letter, what are the potential findings of a case?

The findings include:

1. Unfounded
2. Exonerated
3. Not Sustained
4. Sustained

8. If an allegation is sustained, will discipline information be provided in the disposition letter?

No, state law prohibits the release of this information.

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Public Works - Animal Control

Show All Answers

1. Who do I call to report a dead animal on the street?

Contact the SPCA at 650-340-8200.

2. Who do I call regarding a beehive in my property?

Contact San Mateo County Environmental Health and Safety at 650-363-4728.

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Public Works - Encroachment Permit

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1. When is an Encroachment Permit required?

An encroachment permit is required for any work performed in the public right-of-way. Some of the front yard behind a sidewalk may be in the public right-of-way. Call the Engineering Division at 650-991-8064 to check for property line information. You can find information for Standards and Specifications online. Examples of encroachments include, but are not restricted to the following:

• Activities requiring traffic control
• Driveway approach
• Installation of under sidewalk drains
• Installation or repair of sanitary sewer laterals or cleanouts
• Installation or repair of sidewalk, curb, and/or gutter
• Installation or repair of water service laterals
• Parking space obstructions
• Placement or monitoring of monitoring wells
• Soil borings or other excavations
• Street trenching

2. How do I obtain an Encroachment Permit?

The property owner or the contractor performing the work must:

• Complete Credit Card Authorization Form (PDF), if needed
• Complete and submit an Encroachment Permit Application (PDF)
• Pay applicable permit fees and post-security deposits (PDF). On July 11, 2022, City Council approved the new Master Fee Schedule. Please see pages 11-15 for up-to-date Public Works Fees. 
• Provide certificates of public liability and property damage insurance (PDF) with the City named as an additional insured

Applications to install Wireless Communications Facilities must include the information required by the Wireless Communications Facilities Permit Submittal Checklist (PDF). Call 650-991-8064 for more information.

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Public Works - General

Show All Answers

1. What are the locations of Public Works offices and what are the business hours?

Administration & Engineering Division

The Administration and Engineering Divisions are located at City Hall, 333 90th Street, Daly City, west of Highway 280 at the corner of Sullivan Avenue and 90th Street. Office hours are from 8 am to 5 pm.

Maintenance Division

The Maintenance Division is located at 501 Citrus Avenue, Daly City, east of Highway 280 at the Niantic Avenue cross street. Office hours are from 7 am to 3:30 pm, Monday through Friday.

Street Division

The Street Division is located at 798 Niantic Avenue, Daly City, east of Highway 280 inside the Daly City Corporation Yard (entrance at Niantic Avenue and Citrus Avenue). Office hours are from 7 am to 3:30 pm.

2. Where can I get information on upcoming projects (bid dates, where to buy plans/specifications for projects, cost of such plans/specifications, plan holders list)?

You may check the Project Bidding Information page for Notices to Invite Bids on upcoming projects. 

3. Where do I obtain information regarding property line, water flow, and stability of land?

Call the Engineering Division at 650-991-8064.

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Public Works - Grading Permit

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1. When is a Grading Permit required?

A grading permit is required to grade, fill, excavate, store or dispose of soil and earth materials or to perform any other land-disturbing or land-filling activity which may cause erosion. All land-disturbing or land-filling activities or soil storage shall be undertaken in a manner designed to minimize surface runoff, erosion, and sedimentation and to safeguard life, limb, property, and public welfare. You can find information for Standards and Specifications online. A grading permit is not required if all the following criteria are met:

• Natural and finished slopes are less than 10 percent
• No drainage way is blocked or has its stormwater-carrying capacities or characteristics modified
• Rainwater runoff is diverted, either during or after construction, from an area smaller than one thousand five hundred square feet
• The site upon which land area is disturbed or filled is three thousand square feet or less
• The volume of soil or earth materials stored is fifty cubic yards or less

2. How do I obtain a Grading Permit?

The property owner or the contractor performing the work must:

• Complete Credit Card Authorization Form (PDF), if needed
• Complete and submit a Grading and Hauling Permit Application (PDF) and pay applicable review fees
• Complete and submit a Plan Review Application (PDF) and pay applicable review fees
• Pay applicable permit fees and post-security deposits (PDF). On July 11, 2022, City Council approved the new Master Fee Schedule. Please see pages 11-15 for up-to-date Public Works Fees. 

For information call 650-991-8064.

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Public Works - Graffiti & Building Maintenance

Show All Answers

1. How do I report graffiti?

To report graffiti on private property, call Code Enforcement at 650-991-8260. Graffiti on City-owned buildings and playground equipment should be submitted as a "New Request" via iHelp using the "Graffiti Abatement / Public Structures" request type, or by calling the Maintenance Division at 650-991-8095.

2. How do I report damage to City buildings?

Submit a "New Request" via iHelp using the "Graffiti Abatement / Public Structures" request type, or by calling the Maintenance Division at 650-991-8095.

3. How do report damage to City playground equipment?

Submit a "New Request" via iHelp using the "Graffiti Abatement / Public Structures" request type, or by calling the Maintenance Division at 650-991-8095.

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Public Works - Landscaping

Show All Answers

1. How do I report weed and rubbish issues?

Submit a "New Request" via iHelp using the "Debris / Litter" request type.

2. How do I report a street tree that needs to be trimmed?

Submit a "New Request" via iHelp using the "City Tree / Park / Landscaping" request type.

3. How do I report tree branches that have fallen on public streets and sidewalks?

During normal business hours, call the Parks Division at 650-991-8015 or submit a "New Request" via iHelp using the "City Tree / Park / Landscaping" request type.

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Public Works - Sewer & Storm

Show All Answers

1. Who do I call when my sewer is clogged-up?

Call the Department of Water Wastewater Resources at 650-991-8200. They may direct you to call your own plumber.

2. How do I report a clogged storm drain?

During normal business hours, call the Street Division at 650-991-8097.

3. How do I report a dislocated manhole cover (especially during storms)?

During normal business hours, call the Street Division at 650-991-8097. 

4. Who do I call to obtain sand bags?

Submit a "New Request" via iHelp using the "Public Works General Request" request type or call the Street Division at 650-991-8097.

5. How do I obtain a storm system map?

Maps of specific areas are available by contacting the Public Works Engineering Division by submitting a "New Request" via iHelp using the "Public Works General Request" request type or calling 650-991-8064.

6. How do I report storm drain dumping?

Call the Department of Water and Wastewater Resources at 650-991-8208 or the 24-Hour support line at 650-991-8200.

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Public Works - Street Light Outages

Show All Answers

1. What areas are most affected by street light outages?

The City owns approximately 3,310 street lights citywide. The High Voltage Regulated Output (RO) street light circuits account for 23% of the total inventory. The ROs most affected by the outages are the four located in Skyline, Palisades, Westlake, and St. Francis neighborhoods. This accounts for approximately 6% of the City’s entire street light system.

2. How long has this been a problem?

These street light systems have served these neighborhoods since the 1950s and 1960s. Periodic problems with these lights have existed for decades, especially in areas most affected by coastal fog. Street light failures have increased over the years as equipment has aged and replacement parts have become more difficult to obtain. Affected street lights typically stay off for a few days or sometimes much longer depending on the cause of the failure and how quickly PG&E or the City can respond.

3. Is the City turning off the street lights to save money?

No, the City has never turned street lights off to save money. In fact, only PG&E can turn Regulated Output (RO) lights off. While the City continues to face the challenges of increasing operational costs and little growth in revenues, the City does not have a practice of reducing expenses by implementing "rolling blackouts."

4. What are the side effects of street light outages?

The street light outages can make residents feel less safe as there is a perception that malfunctions signal an opportunity for crime, impact business shopping hours, lead to the negative motorist, pedestrian, and bicyclist impacts, and overall decrease Daly City’s quality of life for residents.

5. How frequently do street lights fail?

Street light failures have increased over the years as equipment ages and replacement equipment and parts become more difficult to obtain. Outages are reported as often as four times per month in some neighborhoods and ten times per month citywide.

6. How long do the street lights stay off?

Street lights typically stay off for several days or up to a month or more depending on the cause of the failure and how quickly PG&E responds.

7. How does street light outages impact residents?

Daly City leadership is seeking to improve the quality of life for residents residing in areas with regular street light outages. Without street lights, children cannot play outside past sundown and residents face unsettling neighborhood walks that can make them feel uneasy or unsafe in their own homes.

8. Why would street light outages impact businesses?

Poorly lit shopping districts may see a decrease in revenue once the sun goes down. Shoppers and tourists are more likely to visit a well-lit area perceived as safe. Without shoppers, businesses that depend on walk-in traffic may suffer financially. In addition, residents who drive may face a trip back to their car in complete darkness.

9. Why can't Daly City or PG&E resolve this problem?

Daly City, unfortunately, cannot fund the replacement and upgrades alone. Over the last decade, the City has struggled to keep up with increasing costs and inflation. For a city that is primarily residential and lacks a diverse economic base, the revenue received does not keep pace with the costs to provide services. When the Great Recession hit, the City cut staff positions and employees made concessions. Despite these efforts, the City continues to face financial challenges. If the City were to fully fund the upgrades through a "save and pay" model (no borrowing and cash only), the project would take approximately 20 to 30 years to acquire enough funding for replacement.

High Voltage PG&E Transformers & Switchgear

Street lights on the western side of Daly City are powered by high voltage PG&E transformers and switchgear. Recent experience indicates most street light failures (9 out of 10) are the result of failures in PG&E power supply equipment. Daly City cannot control the problem with PG&E equipment but can convert the Daly City street lights to lower voltage. Converting to a lower voltage would eliminate the high voltage PG&E transformers and switchgear which cause frequent outages. In addition, replacement of the regulated outputs ROs would be with the latest LED technology, which would lower energy costs and reduce greenhouse gas emissions.

10. I pay my taxes, why can't the City fully fund street light replacements?

It would take the City approximately 20 to 30 years to fund replacements to the malfunctioning parts of the system. Street light maintenance is funded through gas and sale tax; however, there is not enough tax revenue generated to fund all of the roadway, storm drain, and other capital needs simultaneously. Basically, the City has $2 to spend with $20 worth of needs.

Costs

In short, revenue is not keeping pace with the cost of inflation and other increasing operational costs (e.g., fuel, energy, health care, etc.). As the largest city in the County, with a limited residential tax base, funding direct services has in recent years received greater priority than funding capital investments. It continues to be a challenge for many cities in the state, including Daly City, to fund significant capital needs without increasing taxes.

11. What are the options to repair the street lights?

One option is to do nothing. Doing nothing entails more street light outages and repairs based on PG&E’s availability and the City’s finances. A more permanent solution is to determine a financing plan that pays for street light circuit conversion to lower voltage and eliminate the High Voltage Regulatory Output (RO) equipment. One plan evaluated by the City is the creation of a special assessment district to fund these improvements and expedite a permanent solution. View more information on assessment districts (PDF).

12. What is an assessment district?

An assessment district is a financing method advocated by property owners and used by public agencies to fund the construction of public improvements or maintenance of public improvements that directly benefit the properties, or parcels, located within the boundary of the district. View more information on the assessment district (PDF).

13. How much will a street light conversion cost?

The replacement of one High Voltage Regulated Outputs (RO) street light circuit is estimated to cost approximately $500,000. The four ROs that fail the most are 256, 366, 406, and 460. The estimated cost to replace all four ROs is approximately $2 million. See the map of the ROs.

14. How much will a property owner potentially have to pay?

If an assessment district option is selected, each property owner pays a share of the cost of improvements over a period of years through their property tax bill. Assessment districts are property owner funded; homeowners and rental property owners directly benefit from the proposed maintenance or upgrade from the improvements. The costs per owner will depend upon the capital cost for the improvement, the size of the district, and in some cases, the size of a particular property. Since a number of affected neighborhoods would be included in an assessment district to handle the four most problematic Regulated Outputs (RO), fixed costs could be spread over more property owners which will result in lower costs per assessment.

Bond

An assessment district is typically financed with a bond. For example, if a 15-year bond is selected, the annual assessment per property owner could range between $75 to $150 per year depending on the size of the district, the size of the property, and the degree of City financial contribution. The assessment would sunset when the bond or debt is paid off.

Accrual & Final Costs

The City will hire a licensed engineer to determine the accrual and final costs as required by law to determine the exact cost of the assessment per property owner, if and when property owners elect to pursue assessment district financing.

15. How are funds collected?

If an assessment district were established, the annual fee is collected through a property owner’s property tax bill. The assessment district would appear as a separate line item, similar to a school bond.

16. Where can I find more information about assessment districts?

For a permanent solution, Daly City recommends residents consider forming an assessment district (PDF) with neighbors seeking to improve safety and the quality of life in their neighborhoods.

17. What causes the street light outages?

Watch this video on what causes street light outages.

18. Why are street lights so difficult to repair?

Watch this video on why street lights are so difficult to repair.

19. What are the possible solutions to the street light outages?

Many California cities are facing budget constraints that limit the ability to pay outright for desperately needed infrastructure upgrades. Like school districts funding replacement or expansion of schools, a special tax assessment is used to fund capital needs and infrastructure. In these instances, cities turn to assessment districts to help finance projects that would otherwise go unfunded. View examples of cities that established assessment districts to pay for vital citizen needs:

• Stockton created an assessment district to fund the maintenance costs of storm drain basins throughout the city.
• In San Diego, residents voted to form assessment districts to fund parks and landscaping upkeep. (View the Maintenance Assessment Districts (PDF) to learn more.)
• Similar to Daly City’s needs, Rancho Cucamonga formed eight assessment districts to fund street light and traffic signal costs.

20. Where are regular street light outages happening?

• Series Circuit Replacement Map (JPG)
• Series Circuit High Voltage Regulated Outputs (RO) Number by Address (JPG)

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Public Works - Street Sweeping

Show All Answers

1. When is my street swept?

Check the Street Cleaning Schedule.

2. Is there street sweeping on holidays?

No. The holidays observed are:

• New Year’s Day
• Martin Luther King Jr.
• Presidents Day
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving
• the day after Thanksgiving
• Christmas

Christmas Eve and New Year’s Eve are half-day holidays. Please check the Street Cleaning Schedule for these half-day holidays.

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Public Works - Streets, Street Lights & Traffic

Show All Answers

1. How do I report a downed streetlight/traffic signal pole, burn-out, or another traffic related problem?

Call the Engineering Division at 650-991-8064 during normal business hours. For non-emergencies, submit a "New Request" via iHelp using the "Traffic Signals / Signs / Striping" request type. To avoid electrical hazards, please do not touch or move a downed streetlight or traffic signal pole.

2. Where do I report any pedestrian tripping hazards?

Submit a "New Request" via iHelp using the "Sidewalk Conditions" request type.

3. Where do I report any Street Potholes?

Submit a "New Request" via iHelp using the "Pavement Conditions / Potholes" request type.

4. How do I report an abandoned vehicle on the street?

Submit a "New Request" via iHelp using the "Police / Traffic Enforcement (Non-Emergency)" request type or call the Police Department - Abandoned Vehicle Line at 650-991-8103.

5. How do I report an abandoned shopping cart?

Call the Abandoned Shopping Cart Hotline at 650-991-5525.

6. How do I request a new curb zone, sign, or traffic signal?

Email Engineering a Traffic and Pedestrian Safety Request for Review Form (PDF) or contact the Engineering Division at 650-991-8064.

7. How do I request a disabled parking zone?

Email Engineering a Residential Disabled Parking Zone Request Application (PDF) or contact the Engineering Division at 650-991-8064. Please note that on-street parking in many neighborhoods is limited. The primary consideration is given to applicants who do not have driveways or garages.

8. Where do I report any damaged or missing traffic signs?

Submit a "New Request" via iHelp using the "Traffic Signals / Signs / Striping" request type or call the Street Division at 650-991-8097.

9. Where can I get information on current city construction projects or traffic detours?

Submit a "New Request" via iHelp using the "Public Works General Request" request type or call the Engineering Division at 650-991-8064.

10. Where can I obtain a permit for construction work affecting the City's streets or sidewalks?

Apply for an encroachment permit by emailing Engineering Division or by calling 650-991-8064. Encroachment permits are required for street and sidewalk obstructions, awnings over sidewalks, and any work within the City Right-of-Way.

11. Where can I obtain permits for Grading Permits and Transportation and Hauling?

View Grading Permits and Transportation and Hauling Permits.

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Public Works - Transportation & Hauling Permits

Show All Answers

1. When is a Transportation Permit required?

A transportation permit is required for the operation of vehicles of size, load weight, or vehicle weight exceeding the maximum specified in the State of California Vehicle Code on certain City streets. A haul route permit is required to haul dirt or other materials on City streets. You can find information for Standards and Specifications online.

2. How do I obtain a Transportation Permit?

The property owner or the contractor performing the work must:

• Complete Credit Card Authorization Form (PDF), if needed
• Complete and submit an Encroachment Permit Application (PDF), including the identification and mapping of the transport route
• Pay applicable permit fees (PDF). On July 11, 2022, City Council approved the new Master Fee Schedule. Please see pages 11-15 for up-to-date Public Works Fees. 

For information call 650-991-8064.

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Red Light Cameras

Show All Answers

1. What is red light running?

A red light running violation occurs when a motorist deliberately enters an intersection after the signal light has turned red. Motorists who are already in an intersection when the signal changes to red - while waiting to turn, for example - aren’t red light running and are not ticketed.

2. What is the cost of a violation?

Fines for a Red Light Violation are $436. Drivers are reminded that an approach for a right turn that is regulated by a red light requires a complete stop. Specifics on this right of way condition can be located in the California Drivers License Handbook (PDF).

3. Does someone review the citation before it is issued?

Yes. Trained officers review each citation before it is issued to ensure that the vehicle is in violation. Tickets are mailed to vehicle owners only in cases where it is clear the vehicle ran the red light and where the photographed driver’s gender matches that of the licensed owner or a licensed driver in their household.

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Utility Billing

Show All Answers

1. I’ve just moved into Daly City, how can I sign up for water and garbage utility service?

You can call us at 650-991-8082 during office hours (Monday through Friday, 8:30 am to 4:00 pm) to sign up for water and garbage service. These two services come on one bill and are billed every other month to most residential customers.

2. How do I read my utility bill?

We have recently updated our water and trash bill format. Please access a Helpful Guide (PDF) to explain the changes and learn how to most easily read your utility bill.

3. How can I pay my bill?

The City of Daly City is pleased to offer several options for paying your water and/or garbage bill:

• You can pay online with a credit or debit card or e-check via our Utility eBilling website
• You can sign up for Automatic Electronic Payment (PDF) from your checking or savings account; for more information on setting up automatic payments, visit our Auto Payment page
• You can pay over the phone 650-991-8082 with a credit card (residential only)
• You can place into drop box located in the City Hall parking lot at 333 90th Street 
• You can mail a check or money order in the pre-addressed envelope that comes enclosed with your statement

4. Can my utility statement be emailed to me?

No, at this time the City of Daly City does not offer this option.

5. How much do I owe?

If you need your current balance, account number or due date, please call our office during business hours (Monday through Friday, 8 am to 5 pm) at 650-991-8082 or submit a request via email and we’ll respond within two business days.

Additionally, billing information such as balance can be viewed through our Utility eBilling website.

6. Why is my water/garbage bill so high this time?

Water

Your water bill is calculated based on the current rates and usage; for more information on current rates, view the 2022 Water Rates (PDF). Many customers experience an increase in their water usage during the warm months due to caring for their lawn/garden. Also, toilet leaks lose a lot of water and may go undetected for a long time. Contact the office by phone at 650-991-8082 or by email for free leak check tablets.

Garbage

Garbage rates are based on the number of carts and the size. Did you request an extra cart pick up? Did you change from a smaller size cart to a larger size? Find out more by viewing some helpful garbage rate documents:

• Commercial and Multi-Family Bin Service (PDF)
• Commercial Cart Service (PDF)
• Debris Box and Compactor Service (PDF)
• Single-Family Cart Service (PDF)

7. Why don’t I have any water?

It may be due to a necessary repair being made by the Department of Water and Wastewater Resources. Call 650-991-8200 to see when the service will be restored.

It may be that you are a new resident and need to sign up for service. Your water may also have been shut off if you did not pay your bill on time. Call the Utility Billing Office at 650-991-8082 and one of our staff members will be glad to assist you.

8. I have questions about my garbage pickup; who should I contact?

If your garbage was not picked up, you need to have extra service this week, or would like to schedule your free annual bulky goods collection, please contact Republic Services at 650-756-1130 or visit the Republic Services website.

9. Where can I find more information about the water of Daly City?

For more information on the water of Daly City, such as water quality, water management plans, and more, visit the Water and Wastewater Resources Department page.

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Utility Billing - Auto Payment

Show All Answers

1. How do I sign up?

Online

Your are able to sign up for automatic payments through our Utility eBilling website.

Mail

In addition, you may fill out the Direct Debit Authorization Form (PDF) and mail to:
Utility Billing Division
City of Daly City
333 90th Street
Daly City, CA 94015

Email

Finally, you can also fill out the Direct Debit Authorization Form (PDF) and submit it to us by email. Continue to send payments until your statement indicates otherwise.

2. Will I receive a bill statement?

Yes. You will continue to receive a statement that will show the amount that will be deducted from your bank account.

3. What if I want to stop this program?

You may cancel at anytime by notifying us in writing at:
Utility Billing Division
City of Daly City
333 90th Street
Daly City, CA 94015

Please give us ample time to process your request. For more information, contact us by email or by calling 650-991-8082.