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Consumer Confidence Report of Water Quality

Consumer Confidence Report of Water Quality

 

 

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2001 Consumer Confidence Report of Water Quality

To our Water Customers, July 1, 2002
The City of Daly City is pleased to present to you, our customers, the 2001 Consumer Confidence Report (CCR). We want you to know about the City's water supply; where it comes from, how it is handled to insure your health and safety, upcoming changes to the system and the results of ongoing water quality monitoring.

Top Quality Water Resource

Your drinking water is top quality and, through a rigorous monitoring program, it has been found to meet the maximum contaminant levels (MCLs) as mandated by the State Department of Health Services (DHS) and EPA standards. The water delivered to your home, business or school is safe and of high quality. Only under rare circumstances specifically involving persons with identified health concerns, such as being on dialysis or having significantly compromised immune systems, is there a need for specially treated, filtered or prepared water. There is more technical information regarding our monitoring and water quality results later in this report.

Contacts for your Questions
How the Public can be Involved
Where Your Water Comes From
Nitrate
Weekly Sampling by Certified City Water Operators
Microbiological Information
How Do We Know our Water is Safe?
Operator Certification
Water Quality Table and Important Definitions
THM & HAA5
Arsenic & Other Health Related Information
Future Changes
If English is Not Your Primary Language

Questions?

Contacts for your Questions
If you have any questions regarding your water bill, water quality, or this report, please use the following numbers to get answers to your inquiries.

To answer any questions concerning your bill, starting or stopping service contact Utility Billing, at (650) 991-8082.

To report a leak or other problems (24 hours a day), get water quality information or other technical data, or to ask any water related questions, please call the Water and Wastewater Resources Department at (650) 991-8200.

The main contact person for water quality information issues, or anything specifically related to this report, is Patrick Sweetland, Director of the Department of Water and Wastewater Resources at (650) 991-8200.

How the Public can be Involved

Meetings of the City Council of the City of Daly City begin at 7:00 pm on the second and fourth Monday of each month and are open to the public. Meetings are held in the City Council Chamber located on the second floor of the Daly City Civic Center, 333-90th Street.

We welcome your comments and suggestions on how to improve our water system or methods to better preserve our resources. Contact Patrick Sweetland, of the Department of Water and Wastewater Resources, for information regarding future public meetings, to voice concerns regarding service or delivery of your water. Important consumer information is also available on Daly City's web page at www.dalycity.org

Where Your Water Comes From

The Daly City water system is supplied about equally from two sources, the San Francisco Water Department and local Daly City wells. San Francisco is supplied exclusively by their surface water system which is mostly reliant on the Hetch Hetchy Watershed, and to a lesser degree local reservoirs.

Hetch Hetchy Watershed

The Hetch Hetchy watershed is a 459 square mile area located in Yosemite National Park at the headwaters of the Tuolumne River. It provides approximately 80 percent of the San Francisco Water System (SFPUC) supply.

The Hetch Hetchy system captures water inflows from the watershed in the Hetch Hetchy Reservoir. This reservoir, the primary source for the system, is filled by spring snowmelt, runoff and the Tuolumne River. Water in the Hetch Hetchy Reservoir is treated but not filtered because it is of such high quality.

Alameda and Peninsula Watersheds

The Alameda and Peninsula watersheds provide the remaining 20 percent of the SFPUC water system. The Alameda watershed is located in the East Bay, and represents about 10 percent of the total water supply, with water captured and stored in two reservoirs: Calaveras and San Antonio. The Peninsula watershed, representing the remaining ten percent of the SFPUC supply, captures runoff in four reservoirs, Crystal Springs, San Andreas and the smaller Pilarcitos and Stone Dam reservoirs.

The six reservoirs in the Alameda and Peninsula watersheds capture rain, local runoff and some also store Hetch Hetchy water for use by the SFPUC. Water from the Hetch Hetchy Reservoir that is stored locally is treated and filtered, as is any local water source. The SFPUC's water has been fluoridated for nearly fifty years.

SFPUC Completes Watershed Sanitary Survey Updates Water

Water systems with surface water sources are required to prepare new sanitary surveys every five years. Unfiltered sources have updates completed on an annual basis. These surveys describe the watersheds and water supply system, identify potential sources of contamination in the water watersheds, discuss the existing and recommended watershed management practices that protect water quality, and summarize the water quality monitoring conducted. The SFPUC completed the second round of watershed sanitary surveys in 2000.

Additionally, State regulations require that drinking water source assessments be completed by May of 2002. The SFPUC completed the required assessments in 2000. The SFPUC watersheds are vulnerable to contaminants associated with wild life and, to a limited extent, human recreational activity. Historically, the levels of contaminants have been very low in the watersheds.

Full details are provided in the Drinking Water Source Assessment and Protection Program reports available from the City of Daly City, on the SFPUC website www.ci.sf.ca.us/html/wqb.htm, and at the San Francisco Public Library main branch.

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Daly City's Wells (Groundwater)  
Well

The SFPUC supply is made up from surface water reservoirs. The term "surface water" refers to water that is collected at ground level. Wells comprise what is termed "groundwater", or water that is stored below the earth's surface. About half of the water served by the Daly City Water System is from local wells. There were six wells in active service during 2001.

During the year 2000, Daly City began a source water assessment of its local groundwater sources that was completed in 2001. Groundwater in many ways is a much more protected source than surface water. We draw water from an average depth of 300 feet below ground from a large aquifer known as the Westside Basin that serves a large portion of the northern San Mateo Peninsula and extends north to Golden Gate Park in San Francisco. Because of its protected environment and the consistency of our monitoring results, our well water is only required to have a disinfectant added to it prior to being served in our system.

The disinfectant used is sodium hypochlorite, a concentrated liquid bleach solution. It is much safer to store and use than the pressurized containers of pure chlorine which were used for many years. This type of disinfectant is much safer for you and the City's staff, who operate and maintain the system. It should be noted that the City's wells are checked regularly for bacteriological levels and the un-chlorinated/untreated well water is consistently determined to have a rating of "non-detect" for any coliform organisms. Daly City well water is blended with San Francisco water and then distributed throughout the community.

Results from July 2001 nitrate testing showed detected amounts of nitrate in excess of the MCL of 45 mg/L (ppm) at Wells #4 (59.0 mg/L) and A Street (52.0 mg/L). Nitrate is one of the major anions in natural water, but concentrations can be greatly elevated due to leaching of nitrogen from fertilizers. While there are no significant health effects of nitrate levels in your tap water due to blending, the following information statement is required because of the elevated findings in the well water and is not an indicator or statement of the quality of water distributed to you.


Nitrate: Nitrate in drinking water at levels above 45 mg/L is a health risk for infants of less than six months of age. High nitrate levels in drinking water can interfere with the capacity of an infant's blood to carry oxygen, resulting in a serious illness; symptoms include shortness of breath and blueness of the skin. High nitrate levels may also affect the ability of the blood to carry oxygen in other individuals, such as pregnant women and those with certain specific enzyme deficiencies. Nitrate levels may rise quickly for short periods of time because of rainfall or agricultural activity. If you are caring for an infant, or you are pregnant, you should ask advice from your health care provider.

Weekly Water Sampling by Certified City Water Operators

Daly City maintains 32 sampling sites located throughout the community that are tested weekly for microbiological contaminants. Tests are run by the City's contract laboratory, Sequoia Laboratory in Redwood City, for maximum contaminant levels of certain types of bacteria.

Coliforms
Coliforms are bacteria that are naturally present in the environment and are used as an indicator that other, potentially harmful, bacteria may be present.

In 2001, certified Water Operators collected 1,300 samples of which there were eight instances of a positive test for coliform that equates to just 0.62 percent of all samples taken. Upon re-sampling of the eight locations, all tests came back negative for coliform, and at no time did any test detect a presence of fecal coliform or E. Coli.

Lead and Copper
Lead in amounts in excess of established action levels in drinking water can cause delayed physical and/or mental development in infants and attention span and learning deficits in children. In adults it can cause kidney problems and possible high blood pressure.

Because of these concerns the EPA mandated in 1993 that lead and copper monitoring be conducted by all water systems. Daly City completed the required monitoring and corrosion study in 1994. The results of the study were well under any action levels and met all quality standards.

In 1998, under advisement for the EPA, DHS required local water systems to complete their studies. A joint effort was organized by the SFPUC for collection and analysis by the member agencies.

Since Daly City had previously conducted the study, an agreement was reached with DHS to do a special water quality study to determine the aggressiveness (corrosivity) of our well water and determine ways to meet the requirements for corrosion control in our water system. The study was performed in September 1999, and the results of the second Daly City study showed results were again under any action levels and met all quality standards.

In December 2001, lead and copper samples were collected and this third Daly City study showed results remained under any action levels. The results of the second and third Daly City studies indicate that the well water blend with Hetch Hetchy supply provided a buffering effect, which lowered the corrosivity of the water.

Microbiological Information

Monitoring for bacteriological constituents in the distribution system is required to determine the presence of microbiological contaminants such as coliforms, fecal coliforms, and E. Coli.

Minimum number of monthly samples
108
Maximum number of positive samples allowed (MCL)
5
Yearly number of samples taken
1,300
Highest monthly number of positive coliform samples
2
Total number of positive fecal coliform or E. Coli samples
0

How Drinking Water Sources Become Polluted. The sources of drinking water (both tap and bottled) include rivers, lakes, streams, ponds, reservoirs, springs and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and in some cases even radioactive material. Surface waters in particular can be susceptible to substances resulting from the presence of animals or human activity. Contaminants that may be present in source waters include:

Microbial Contaminants such as viruses and bacteria that may come from septic systems, agricultural livestock operations and wildlife.

Inorganic Contaminants such as salts and minerals which can be naturally occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining or farming.

Organic Chemical Contaminants including synthetic and volatile organics which are by-products of industrial processes and petroleum production and can also come from septic systems, urban stormwater runoff, agricultural chemicals such as chemical fertilizers and gas stations.

MTBE, a gasoline additive, has become a recent water quality concern. This organic contaminant has rapidly been made a primary contaminant by DHS and is regularly monitored. All test results for MTBE in the City's wells and distribution system have been rated "non-detect".

Radioactive Contaminants which can be naturally occurring, or the result of oil and gas production and mining activities.

Pesticides and Herbicides may come from a variety of sources such as agriculture, urban stormwater runoff and residential uses.

Unregulated Contaminant Monitoring Helps the U.S. EPA and the California Department of Health Services (DHS) to determine where certain contaminants occur and whether the contaminants need to be regulated. During 2000, the SFPUC monitored for twelve unregulated contaminants including MTBE, perchlorate, herbicides, and pesticides. These contaminants were not detected in any of Daly City's or SFPUC's supplies.

How Do We Know Our Water is Safe?

In order to insure that tap water is safe to drink, the U.S. EPA and the California Department of Health Services (Department) prescribe regulations, which limit the amount of certain contaminants in water provided by public water systems. Department regulations also establish limits for contaminants in bottled water that must provide the same protection for public health.

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk.

For more information about contaminants and potential health effects, call the U.S. EPA's Safe Drinking Water Hotline at
1-800-426-4791.

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers. EPA/Centers for Disease Control guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (800-426-4791) or on the U.S. EPA's website www.epa.gov/safewater/hfacts.html.

Operator Certification

New regulations required that in 2002 Water Operators not only needed a water treatment certificate but also a distribution certificate. As of December 2001, Daly City received interim Distribution certification for all of our Water Operators good until 2005. After this date, the Operators must take a test to receive a permanent Distribution certificate. The increased regulations also include that to maintain certification, employees must complete 16 to 24 contact hours of education during a span of two years.

We have always taken pride in technical knowledge of our Water Operators and water distribution system crews and, with the increased regulations, staff will gain a greater educational advantage to better serve you the customer.

Source Protection is the primary barrier to water pollution. A contaminant that does not get into the water source does not need to be removed. SFPUC maintains a comprehensive watershed control and management program to protect source water. The water from Hetch Hetchy Reservoir in Yosemite National Park is so well protected that the Hetch Hetchy water supply is one of only six major water supplies in the country that is exempt
from filtration. SFPUC controls activities on the watershed lands around their east bay reservoirs, limiting activities to those compatible with maximum protection of the water quality.

Daly City, through proper design, construction, operation, maintenance and source control monitoring, achieves the same high level of source protection at the six active wells. The quality of the water supplied by local wells is high enough so as to not require further treatment other than disinfection for your protection. The City is committed to providing the highest quality, safe water from its system to our customers.

Water Treatment is the next protective barrier. Water from the remote Hetch Hetchy reservoir and our wells is unfiltered because it meets all state and federal requirements without filtration. Water from the other Bay Area watersheds near populated areas is filtered to meet standards for clarity. All of our water is disinfected with either chlorine or sodium hypochlorite (concentrated bleach) to meet state and federal quality standards.

Effective Operation & Maintenance of the distribution system assures that the water maintains its quality as it travels through the system to your tap. Minimal chlorine residual is maintained in the distribution system to prevent any regrowth of organisms during storage and transmission of the water as it travels to you. Active flushing of water mains and rotation of stored water supplies also keeps the water fresh and limits growth of organisms. Daly City conducts continuous water quality monitoring and testing to assure your drinking water is safe and healthy. Daly City, working with the San Mateo County Health Dept., maintains an active cross-connection control program to prevent the intrusion of potentially harmful materials into the drinking water system. Cross-connection control is done by isolating hazards (boilers, cooling towers, fire sprinklers, etc.) from the drinking water supply by requiring and overseeing the installation of approved backflow prevention devices, which are annually inspected and certified by trained staff to insure their continued effectiveness.


Arsenic New regulations for reporting arsenic levels have been established at less than 10 ug/l. Staff has completed preliminary testing of its groundwater at two local wells. Current testing standards detect arsenic at 1 ug/l and A Street Well tested at 1.3 ug/l while Jefferson Well tested non-detect. While results are below the standard, Daly City will provide an informational statement if for any reason sampling exceeds 5 ug/l (one-half of the new standard) as this testing program is implemented.

Other Health Related Information

Cryptosporidium and Giardia
Cryptosporidium, a parasitic microbe found in most surface water supplies, can pose a potential health threat. If swallowed, it may produce cryptosporidiosis, with symptoms of diarrhea, stomach cramps, upset stomach, and slight fever. Some people are more vulnerable to Cryptosporidium than others and should seek advice about types of drinking water from their health care providers.

The SFPUC tests for Cryptosporidium in both source and treated water supplies at least quarterly. The SFPUC occasionally (about 19 percent of the time) detects low levels of Cryptosporidium in the Hetch Hetchy, East Bay, and San Francisco Peninsula source (untreated) waters at an overall average level of 37 Cryptosporidium/100 liters of water.

Giardia, a parasitic microbe found in most surface water supplies, can pose a potential health threat. If swallowed, it can produce the same symptoms as does Cryptosporidium. The SFPUC tests for Giardia in both source and treated water at least quarterly. The SFPUC occasionally (about 23 percent of the time) detects low levels of Giardia in the Hetch Hetchy, East Bay, and San Francisco Peninsula source (untreated) waters at an overall average level of 12 Giardia/100 liters of water.

Drinking water, including bottled water, may reasonably be expected to contain at least minute amounts of some contaminants including Cryptosporidium and Giardia. The presence of small amounts of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency's Safe Drinking Water Hotline (800)-426-4791.

Please note that Cryptosporidium and Giardia are associated with surface water supplies and are not commonly detected in groundwater. Daly City's wells in previous years have never had a detected level of either of these microbes.

Important Definitions for Understanding This Water Quality Report

Public Health Goal (PHG): The level of a contaminant in drinking water for which there is no known or expected associated health risk. PHG's are non-enforceable targets set by the California Environmental Protection Agency (Cal EPA).

Maximum Contaminant Level Goal (MCLG): The level of a contaminant in drinking water for which there is no known or expected health risk. MCLG's are set by the U.S. Environmental Protection Agency (U.S. EPA).

Maximum Contaminant Level (MCL): The highest level of a contaminant that is allowed in drinking water. Primary MCL's are set as close to the PHG's and MCLG's as is economically and technically feasible. Secondary MCL's are set to protect odor, taste and appearance of drinking water.

Primary Drinking Water Standard: MCL's for contaminants that affect health along with their monitoring and reporting requirements and water treatment requirements.

Variances and Exemptions: State or EPA permission not to meet an MCL or a treatment technique under certain conditions. Daly City and the SFPUC have no variance or exemption for MCL's.


Treatment Technique:
A required process intended to reduce the level of a contaminant in drinking water.

Regulatory Action Level: The concentration of a contaminant which, if exceeded, triggers treatment or other requirements which a water system must follow.

Waiver: Permission from the State Department of Health Services (DHS) to decrease the frequency for a particular contaminant. This decision is based on previous monitoring indicating a firm belief that the contaminant does not exist in the system. Waivers are for defined periods of time and require an application for extension.

THM & HAA5

Trihalomethane (THM) and Haloacetic acids (HAA5) are naturally occurring by-products of the disinfection process.

Beginning in January 2002, new regulations on these by-products require a more extensive sampling program. Before THM's were sampled quarterly at four strategic locations. Now, a total of sixteen samples locations have been included throughout the water distribution system.

Also beginning in 2002, HAA5 testing has been included into this amended sampling program. This testing involves five compounds and is reported as a total number to DHS as part of the City's quarterly reports.

The THM standard changed from 100 parts per billion (ppb) to 80 ppb. Daly City, along with other suburban agencies that receive water from the Hetch Hetchy Regional Water System, received a waiver from the EPA and DHS on this standard until the end of 2003. The waiver was granted to Daly City as a result of its water quality sampling program and the scheduled disinfection conversion to chloramination.

This disinfection conversion will result in a significant decrease in the disinfection by-products and will better assure a safe and clean water supply for the future. The conversion process is being planned in coordination with the San Francisco Public Utilities Commission.

An operational consideration associated with the use of chloramination is to avoid stagnant water within the system. Chloramination retains a modal contact time of up to 28 days. Stagnant water increases the possibility of taste and odor complaints associated with nitrification.

Part of the City's response to the chloramination conversion will involve a citywide flushing program to begin this fall. The flushing program will clear out naturally occurring sediment from water mains. Crews flush the system by exercising fire hydrants throughout local neighborhoods. Residents will receive advanced flyers announcing when flushing will occur in their area. In addition to clearing water lines, the flushing program enables staff to better assess the condition of water valves in the system and fire flows throughout the community.

To better assure water circulation, operational parameters on filling and draining reservoirs will be modified. A major capital improvement is slated for Reservoir 5B on Margate Court to improve circulation within this 10.3 million gallon storage facility. Crews will also be installing blow offs along dead-end mains to improve circulation and water quality. Finally, the City has cleaned all of its reservoirs and has instituted an annual cleaning program.

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Future Changes Book

Fluoridation

SFPUC has fluoridated their treated water for almost 50 years. Depending on your location in Daly City, you may receive only SFPUC supplied water and have the optimum level of fluoride content which is only 1 mg/L (parts per million). In other areas receiving blended well and SFPUC water, since we do not fluoridate our well water, you may be receiving water with fluoride levels as low as 0.3 mg/L. By year end 2003, Daly City is anticipating adding systems to fluoridate the well water blended at the City's three pump stations to meet the optimum standard throughout the entire community.

Chloramination

One of the current goals of the EPA and DHS is to lower disinfection byproducts in drinking water. These are organic compounds formed by the breakdown of chlorine as it oxidizes microbial material and breaks down. To reduce the level of these compounds, a small amount of ammonia can be added which forms Chloramines. These chloramines optimize the effect of the chlorine by allowing it to exist longer in the water and break down less than chlorine alone. The SFPUC is making the switch within the next few years. The anticipated date for this conversion is the summer of 2003. At that time Daly City will make the same modification to the local system to maintain a uniform disinfection process between the SFPUC water and our blended well water.

There will be some changes necessary for aquarium owners, as chloramines are toxic to fish. Aquarium owners will need to fully de-chlorinate tank make-up water. Also, people on dialysis or with other specific health needs may need to alter water use when the change to chloramination takes place. There will be public notices with the necessary information distributed preceding the actual change. And the City will work with the Medical Community to fully inform those residents at risk to adverse effects prior to the change. This information will be sent out in a timely manner, allowing you ample time to make any changes if you are one of the few customers that will be affected by the change. Switching to chloramines has been very successful across the country and the positive benefits far exceed the known potential problems.

Conjunctive Use Aquifer Recharge Study

As part of ongoing efforts to preserve the Westside Basin Groundwater Aquifer for drinking water purposes, Daly City amended its Water Supply Contract with the San Francisco Public Utilities Commission to conduct an aquifer recharge study. The purpose of the study is to jointly assess available groundwater storage capacity within the Westside Basin.

Conjunctive Use refers to balancing the use of available surface water supplies with that of groundwater. During certain years, when supplemental surface water is available, Daly City agrees to buy that supplemental water at a discount price in lieu of extracting groundwater from its local wells. The purpose of the study is to assess the impact within the groundwater basin on aquifer storage and whether the basin can be used to enhance aquifer recharge. It is hoped that improved basin recharge and storage will provide additional water to the region that can be utilized during drought conditions. Local impacts, if any, once the program is implemented may involve some residents noticing a slightly different taste in their water from the higher amount of surface water blend from the reduction of groundwater. It is expected that this impact will be minimal.



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Clothes Washer Rebate Program ~ $75 Washer

The City of Daly City is offering a $75 rebate to residents who purchase and install an Energy Star clothes washer. Most major appliance brands offer models that qualify for the rebate.

High-efficiency washers with the Energy Star label use 38% less water and 56% less energy than standard-efficiency models. In addition, the super-efficient washers extract more moisture from clothes, thereby reducing the time and energy used for drying. The increased efficiency translates into 13,500 to 36,000 gallons of water saved per machine per year. Tests have shown that Energy Star washers get clothes cleaner, rinse more thoroughly, treat clothes more gently, and use less detergent than other washers.

Additional information including a list of qualified washers and rebate applications are available from your local appliance retailer selling Energy Star washers or from Daly City's Ward Donnelly at (650) 991-8208.

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If English Is Not Your Primary Language Globe

This report contains important information regarding your health and drinking water. Call the Daly City Water and Wastewater Resources Dept. (650-991-8200) should you require assistance in Chinese, Spanish or Tagalog.

Chinese Translation

Este reporte contiene información muy importante de su salud y el agua que toma. Llamea Daly City Water and Wastewater Resources Department a (650) 991-8200 si necesita asistencia en Español.

Ang ulat na ito ay naglalaman ng mahalagang impormasyon tungkol sa inyong kalusugan at sa inumin ninyong tubig. Mangyari po lamang na tawagan ang Daly City Water and Wastewater Resources Department sa numero (650) 991-8200 kung kinakailangan ninyo ng tulong o interpretasyon sa wikang Tagalog.

 
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