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1996 WATER QUALITY REPORT 
The City of Daly City is pleased to supply our water customers with this brochure discussing the quality of the water which is delivered to your home or business. We feel it is important for you to be aware of the sources of your drinking water, how it is distributed to you, and typical concentrations of constituents in it (and what's not in it as well).

The bottom line is that Daly City tap water continues to exceed all requirements for drinking water, and is still one of your best values around.
   
WHERE DOES OUR WATER COME FROM?
HOW DOES WATER GET TO MY HOME?
HOW DO WE MONITOR WATER QUALITY?
WHAT LAWS RELATE TO WATER QUALITY?
SHOULD I BUY A WATER TREATMENT UNIT?
SHOULD I BUY BOTTLED WATER?
SOME REMINDERS
NEW FOR 1996
WATER QUALITY DATA
 
MS WORD FORMAT
 
PDF FORMAT

If you ever have any questions about your water, use this guide to find the right number to call:

(650) 991-8082
For questions about your water bill, or to start or stop service, call Utility Billing in the Department of Finance.

(650)991-8200
To report a problem or a leak (24 hours per day), get water quality or other technical information, or for issues not listed, call the Department of Water and Wastewater Resources.
 

WHERE DOES OUR WATER COME FROM?

Daly City gets its water about equally from two sources - ground water from Daly City's own wells, and surface water from the Sierra Mountains. We have six wells located in four areas of Daly City. Daly City has used ground water from these or other wells for nearly 90 years, and we will continue to rely on inexpensive ground water in the future.

When the amount of water needed for our customers cannot be met by ground water alone, we buy water from the San Francisco Water Department (SFWD). The vast majority of this water originates from high Sierra snowmelt in 459 square miles of protected Hetch Hetchy watershed located in Yosemite National Park. The remaining 20% is derived from 65,000 acres of San Francisco owned and protected watershed in San Mateo, Santa Clara and Alameda Counties (Crystal Springs, San Andreas, Pilarcitos, Calaveras and San Antonio Reservoirs). All SFWD water is delivered to Daly City via connections to the seven large aqueducts that run our community.

Besides being a local source of water (and not subject to aqueduct failures), our ground water is also much less expensive than purchased SFWD water. In fact, once a well is constructed, the cost to pump a gallon of water is one-fourth the cost of SFWD water.

HOW DOES WATER GET TO MY HOME?

In most areas, both ground water and SFWD water is blended and then pumped to a steel or concrete reservoir through large buried pipes. Because Daly City is hilly, we have many reservoirs at different elevations, and your water may be pumped several times. Connected to the large mains are smaller pipes that branch out and take water down every street in Daly City, with smaller service connections leading to your home.

HOW DO WE MONITOR WATER QUALITY?

The water delivered to you is monitored every day of the year by trained water quality specialists. Water is analyzed in state certified laboratories; both in Daly City's own laboratory and by private laboratories. Samples are collected from supply connections, distribution facilities and throughout the service area. Over 5,000 tests are performed annually to assure that Daly City's water is continually of high-quality.

WHAT LAWS RELATE TO WATER QUALITY?

The quality of drinking water is regulated by the Federal Government. In 1974, Congress passed the Safe Drinking Water Act (amended in 1986 and again in 1996) which required the US Environmental Protection Agency to establish uniform standards for drinking water. In California, these standards are enforced by the State Department of Health Services, and have been made even more stringent than the Federal standards.

There are two types of Drinking Water Standards. Primary Standards are related to the protection of public health and specify limits (called Maximum Contaminant Levels) that may be harmful to humans if consumed in excess. Secondary Standards are based on aesthetic qualities of water such as taste, odor or clarity, and specify limits for substances that may affect consumer acceptance of the water.

SHOULD I BUY A WATER TREATMENT UNIT?

Commercial businesses frequently canvass door-to-door or by telephone attempting to sell home systems that filter or treat tap water. These systems range in price from less than one hundred dollars for simple filters to thousands of dollars for more elaborate units. Most sellers use ethical sales methods, but some make false statements about the quality or source of tap water, or mislead customers about contaminants and potential health problems to frighten them into buying unnecessary devices. One local resident purchased a device that contained a self-flushing filter unit. What was not explained to the resident was the manner in which the flushing cycle mechanism worked, which caused his water bill to triple after it had been installed. The device was subsequently removed.

The purchase of a treatment device is unnecessary in Daly City. Also, since safe operation of a home treatment device requires regular changing or recharging of filters, careless maintenance may even cause them to be detrimental to your water quality. Please call us right away if someone tells you that you should buy their product because your tap water is unsafe.

SHOULD I BUY BOTTLED WATER?

Bottled water offers no health or safety advantages over our own tap water. The source of bottled water and how it is processed are the keys to its quality, just as they are for tap water. In fact, many water bottlers take their water directly from municipal supplies. Within Daly City, the choice to use bottled water should be based on personal taste, and not on health or safety reasons.

One clear advantage of tap water is its price: over four gallons of Daly City water, delivered to your tap, cost less than one penny. On the average, bottled water costs over 80 cents per single gallon.

SOME REMINDERS

USE WATER WISELY
The past winter's heavy rains and flooding have again demonstrated California's varying water cycle as it pertains to drought conditions. While it's true drought restrictions have been removed, our community's increasing population and subsequent demand on water makes it necessary to continue to use water in a way that helps assure our existing collection and storage facilities handle the growth in demand. Remember, there is never enough water to waste, so please continue to use water conservation measures that have been learned from our drought experience.

COLOR IN THE WATER?
Part of our service to you means repairing pipes that break - day or night. Sometimes this means closing valves to one or more streets to allow our workers to make repairs. Later the valves are opened and the pipes are flushed. All this activity may sometimes stir up sediment in the pipes, slightly coloring your water. The water is safe. To clear it, wait until after the workers are finished, then run your tap briefly. The color will disappear. (Be sure to use the water for your plants.) If you have a question, just call us.

CRYPTOSPORIDIUM AND GIARDIA
Recent laboratory analysis has shown that Daly City ground water has no detectable level of these microorganisms. These analyses are run several times per year to reassure our customers that the water remains free of this problem.

NEW FOR 1996

During the past year the reconstruction of Reservoir #2, at the top of Pointe Pacific, was completed and brought on line. The reservoir's capacity was increased by a million gallons providing Daly City with a storage capacity of around 23 million gallons systemwide, representing just over three days' emergency supply under current demands.

Along a similar line, the City has embarked upon a reservoir isolation project to install radio-controlled telemetry devices on valves that can be operated remotely to hold water in place should an emergency occur. In this way, water remains stored until system disruptions are repaired or water is rerouted to avoid unnecessary loss which would hamper fire protection or possibly impact public health.

The new 'A' Street Pump Station and Well, constructed as part of the Colma BART Station, should be on line very soon. This facility will provide improved service reliability between Reservoir Zones 3 and 5.

We are proud to be of service to you and welcome your comments on our projects when you see them underway.

 
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