We have compliled a list of frequently asked questions to answer some of your questions. If you prefer, email us your questions and we'll get back to you within two business days.

The Utility Billing staff is available Monday thru Friday from 8:00AM to 5:00pm to assist you by telephone (650) 991-8082 or in person.

I’ve just moved into Daly City, how can I sign up for Water and Garbage Service?

You can call us at (650) 991-8082 during office hours to sign up for water and garbage service. These two services come on one bill and are billed every other month to most residential customers.

How can I pay my bill?

The City of Daly City is pleased to offer several options for paying your water and/or garbage bill.

• You can mail a check or money order in the envelope that comes enclosed with your statement.
• You can pay in person by coming into City Hall at 333-90th Street.
• You can sign up for automatic electronic payment from your checking or savings account.
• You can pay over the phone with a credit card.

How much do I owe?

If you need your current balance, account number or due date; please call our office during business hours or request via email and we'll respond within two business days.

Why is my water/garbage bill so high this time?

Your water charge is billed according to how much is used. Many customers experience an increase in their water usage during the warm months due to caring for their lawn. Also, toilet leaks lose a lot of water and may go undetected for a long time. Contact the office for free leak check tablets.

Garbage charges are billed on how many cans & the size of the cans used. Did you request an extra can to be picked up? Did you change from a smaller size can to a larger size?

Why don’t I have any water?

The Department of Water and Wastewater Resources may have shut off the water to do repairs. If it was an emergency, your neighborhood may not have been notified. Call (650) 991-8200 to see when the service will be restored.

If the billing office shut off your water, it may be that you are a new resident and you need to sign up for service. Your water may also have been shut off if you did not pay your bill on time. Call the billing office at (650) 991-8082 and one of our staff members will be glad to assist you.

I have questions about my garbage service.

If your garbage was not picked up, you need to have extra service this week, or would like to schedule your FREE annual cleanup, please contact Allied Waste Services at (650) 756-1130 or go to their website at www.alliedwastedalycity.com.

More Information about Daly City Water