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Mission Statement
Committee Participation
Our Customers

Mission Statement
The Department of Water and Wastewater Resources team of employees proudly serves the community by providing safe, clean drinking water and protecting the environment by collecting, treating and disposing of wastewater.

Guiding us in achieving our mission are the following organizational values:

RespectWe show mutual respect for each other’s experiences, cultures, talents, and ideas.

Teamwork & CollaborationWe work together to serve our customers, solve problems, achieve and celebrate our successes.

LeadershipWe lead with integrity, commitment, and fair-mindedness, and we recognize that effective leaders embrace feedback, serve, encourage, and listen.

Communication & Engagement: We strive to inform our employees and to seek their involvement and input on key workplace issues.

AppreciationWe enjoy having a fun, friendly, supportive workplace that encourages and values the contribution of each team member.

Professional DevelopmentWe encourage and provide employees with support and training opportunities for personal goal achievements and professional growth.

ProfessionalismWe practice and encourage good judgment, polite behavior, high quality work, and exceptional service.

InnovationWe are open to exploring new ideas and methods designed to improve job safety, performance, efficiency, and sustainability and we learn from our successes and/or setbacks.

AccountabilityWe each earn trust by owning individual contributions and taking full responsibility for the success and/or setbacks of the team.

Committee Participation
City staff routinely participates in various workgroups or committees. Participation includes: 
  • Bay Area Water Supply and Conservation Agency (BAWSCA) The Bay Area Water Supply and Conservation Agency represents the interests of 24 cities and water districts, and two private utilities, that purchase water wholesale from the San Francisco Regional Water System. These entities provide water to 1.7 million people, businesses, and community organizations in Alameda, Santa Clara and San Mateo.                                                                                    
    • Water Resources Committee. This committee is comprised of member agency representatives to determine the most effiecent and cost effective way to reduce water consumption throrough Regional Water Conservation Programs.



  • Bay Area Stormwater Managemet Agencies Association (BASMAA)The BASMAA group is a 503(c)3 group set up to help implement regional aspecis of the San Francisco's Waterboard's Municipal Regional Strormwater Permit.
    • Monitoring/Pollutants of Concern Committee. This committee was set up to determine the most beneficial monitoring plan to perform in creeks, stream and rivers that flow into the bay during storms. The data will be used to gain an understanding of non-point sources of pollution and what can be done to eliminate or reduce them.
    • Muncipal Maintenance/Trash Committee. This committee was set up to provide a consistent approach for developing baseline loading information and studies to determine an effective options to eliminate inpacts from maintenance yards and trash. 






  • Bay Area Pollution Prevention Group (BAPPG)
    • The group is financed through participation from local wastewater utilities to produce education and information materials for the public about stormwater and pollution prevention. 


  • San Mateo Countywide Pollution Prevention Program (SMCWPPP)
    • The federal Clean Water Act's 1987 amendments require municipalities to effectively prohibit non-stormwater discharges to municipal storm drain systems and to implement controls to reduce pollutants to the maximum extent practicable. These requirements are implemented through NPDES permits issued to the County. STOPPP was created as a joint cooperative effort between all cities in San Mateo County to administer, develop and implement the County's stormwater pollution prevention plan.  


  • California Water Enviornment Association (CWEA)
    • The purpose of the association is to enhance the education and effectiveness of California's wastewater professionals through training, certification, dissemination of technical information and promotion of sound policies to benefit society through protection and enhancement of the water environment.  


  • Bay Area Clean Water Association, (BACWA) Permit & Collection System Committees
    • The BACWA permit & collection system committees are groups comprised of Bay Area Dischargers and consultants who identify NPDES permit issues, collection system issues and problems and work collaboratively to come up with effective solutions.  


  • California Association of Sanitation Agencies (CASA)
    The mission of the Association is to further the common interests of publicly owned wastewater collection and treatment agencies located within the State of California in their effort to provide cost-effective treatment of wastewater so that sound public health and environmental goals may be achieved. The objectives of the Association are:
  1. To provide a forum for member agencies to address issues of mutual interest.
  2. To collect and disseminate, on request, information which is deemed to be beneficial in the administration and policy-making of the individual members of the Association.
  3. To accumulate a library of codes, regulations, specifications and other references to be made available to member agencies on request.
  4. To apprise the general membership of changes or proposed changes on legislative or regulatory subjects insofar as they affect sanitation agencies.
  5. To provide technical and legal information to the membership in those instances where such information is of general interest.
  6. To provide, through newsletters or other media, contents of recent legislation, regulatory enactments, process changes, or other educational information which is felt to be of general interest.
  7. To engage in legislative and regulatory advocacy in the best interest of the members of the Association.
  8. To provide assistance in obtaining group benefit programs for member agencies and/or their employees, officers and directors
Our Customers
These days, Californians can choose their telephone company and electric utility as well. Although the citizens of Daly City can't choose which sewer system to use, suppose they could? Would they choose NSMCSD-the North San Mateo County Sanitation District? Our goal is to deliver such outstanding service to all our customers that the answer would be, "Yes!"
Residential Customers
NSMCSD provided wastewater services for over 120,000 residences, equating to 22,694 accounts. Our maintenance and operations crews respond promptly to hundreds of sewer service calls each year.
Commercial Customers

NSMCSD serves hundreds of private enterprises of all descriptions throughout our service area. Our source control inspector works closely with businesses such as restaurants, dry cleaners, photo development labs and repair shops, helping them to understand local sewer use regulations and to prevent pollutants from entering the sewer system.

For more information about commercial sewer customers, contact our Source Control Section at (650) 991-8208 or email wdonnelly@dalycity.org