> City of Daly City > City Hall > Departments > Public Works > Public Works > Frequently Asked Questions

Frequently Asked Questions

General
Streets, Street Lights, and Traffic
Street Sweeping
Graffiti & Building Maintenance
Animal Control
Landscaping
Sewer and Storm


GENERAL

What are the locations of Public Works offices and what are the business hours?
The Administration and Engineering Divisions are located at City Hall, 333 90th St, Daly City, west of Hwy 280 at the corner of Sullivan and 90th Street. Office hours are from 8 a.m.-5 p.m.

The Maintenance Division is located at 501 Citrus Avenue, Daly City, east of Hwy 280 at the Niantic Avenue cross street. Office hours are from 7-4:30 p.m.

The Street Division is located at 798 Niantic Avenue, Daly City, east of Hwy 280 inside the Daly City Corporation Yard (entrance at Niantic Avenue and Citrus Avenue). Office hours are from 7-3:30 p.m.

Where can I get information on upcoming projects (bid dates, where to buy plans/specifications for projects, cost of such plans/specifications, planholders list)? 
You may check the Project Bidding Information page for Notices to Invite Bids on upcoming projects.

Where do I obtain information regarding property line, water flow, and stability of land?
Call the Engineering Division at (650) 991-8064.

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STREETS, STREET LIGHTS, and TRAFFIC

How do I report a downed streetlight/traffic signal pole, burn-out, or another traffic related problem?
Call the Engineering Division at (650) 991-8064 during normal work hours. For any emergencies after hours, call the Police Dispatch Department at (650) 991-8092.

(To avoid electrical hazards, please do not touch or move a downed streetlight or traffic signal pole.)

Where do I report any pedestrian tripping hazards?
Submit a "New Request" via iHelp using the "Sidewalk Conditions" request type.

Where do I report any Street Potholes?
Submit a "New Request" via iHelp using the "Pavement Conditions / Potholes" request type.

How do I report an abandoned vehicle on the street?
Call the Police Department – Abandoned Vehicle Line at (650) 991-8103.

How do I report an abandoned shopping cart?
Submit a "New Request" via iHelp using the "Pavement Conditions / Potholes" request type or call the Abandoned Shopping Cart Hotline at (650) 991-5525.  

How do I request a new curb zone, sign, or traffic signal?
Contact the Traffic Engineering Divison at (650) 991-8064.

Where do I report any damaged or missing traffic signs?
Call the Street Division at (650) 991-8097.

Where can I get information on current city construction projects or traffic detours?
Call the Engineering Division at (650) 991-8064.

Where can I obtain a permit for construction work affecting the City's streets or sidewalks?
Apply for an encroachment permit at the Engineering Division, (650) 991-8064. Encroachment permits are required for street and sidewalk obstructions, awnings over sidewalks, and any work within the City Right-of-Way.

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STREET SWEEPING

When is my street swept?
Check the Street Cleaning Schedule.

Is there street sweeping on holidays?
No. The holidays observed are New Year’s Day, Martin Luther King Jr., Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, and Christmas.  Christmas Eve and New Year's Eve are half-day holidays.  Please check the Street Cleaning Schedule for these half-day holidays.

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GRAFFITI & BUILDING MAINTENANCE

How do I report graffiti?
To report graffiti on private property, call Code Enforcement at (650) 991-8260. Graffiti on City owned buildings and playground equipment should be submitted as a "New Request" via iHelp using the "Graffiti Abatement / Public Structures" request type, or by calling the Maintenance Division at (650) 991-8095.

How do I report damage to City buildings?
Submit a "New Request" via iHelp using the "Graffiti Abatement / Public Structures" request type.

How do report damage to City playground equipment?
Submit a "New Request" via iHelp using the "Graffiti Abatement / Public Structures" request type.

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ANIMAL CONTROL

Who do I call to report a dead animal on the street?
Contact the SPCA at (650) 340-8200.

Who do I call regarding a bee hive in my property?
Contact San Mateo County Environmental Health & Safety (650) 363-4728.

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LANDSCAPING

How do I report weed and rubbish issues?

Submit a "New Request" via iHelp using the "Debris / Litter" request type.

How do I report a street tree that needs to be trimmed?
Submit a "New Request" via iHelp using the "City Tree / Park / Landscaping" request type.

How do I report tree branches that have fallen on public streets and sidewalks?
Submit a "New Request" via iHelp using the "City Tree / Park / Landscaping" request type.

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SEWER and STORM

Who do I call when my sewer is clogged-up?
Call the Department of Water Wastewater Resources at (650) 991-8200. They may direct you to call your own plumber.

How do I report a clogged storm drain?
Call the Public Works Street Division at (650) 991-8097.

How do I report a dislocated manhole cover (especially during storms)?
During normal working hours call the Street Division at (650) 991-8097. After hours, please contact the Police Dispatch Department at (650) 991-8092.

Who do I call to obtain sand bags?
Call the Street Division at (650) 991-8097.

How do I obtain a storm system map?
Maps of specific areas are available by contacting the Public Works Engineering Division at (650) 991-8064.

How do I report storm drain dumping?
Call the Department of Water & Wastewater Resources at (650) 991-8208 or the 24-Hour support line at (650) 991-8200.  You may also report it via Daly City iHelp using the "Public Works General Request" request type.

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