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ADA Compliance

ADA Self-Evaluation and Transition Plan

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Daly City will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

The American with Disabilities Act (ADA) is a comprehensive civil rights law for persons with disabilities in both employment and the provision of goods and services. The ADA states its purpose is to provide a "clean and comprehensive national mandate for the elimination of discrimination against individuals with disabilities." Congress emphasized that the ADA seeks to dispel stereotypes and assumptions about disabilities and to assure equality of opportunity, full participation, independent living, and economic self-sufficiency for people with disabilities.

It is the policy of the City of Daly City to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format, auxiliary aids, or modifications to policies or procedures to access City meetings, programs, or services should contact the City's ADA Coordinator at 650-991-8064 (voice) or by emailing ADA@dalycity.org. Requests for assistance or accommodations should be submitted as soon as possible but no later than 48 hours in advance of a scheduled meeting, program, or service.

On July 27, 2020 City council approved resolution No. 20-134 in which accepted the American with Disabilities Act (ADA) Self Evaluation and Transition Plan. A copy of such report can be found here (attach link to document). A copy of such report can be found here.

Frequently Asked Questions

What is the ADA?

The Americans with Disabilities Act is a civil rights law that mandates equal opportunity for individuals with disabilities. Passed by Congress in 1990, the law prohibits discrimination in employment, public services, public accommodations and telecommunications.

What are Daly City’s responsibilities and obligations?

The primary responsibility of public agencies with regard to the ADA is to provide equal access to programs, services and activities.

The ADA requires State and Local Governments and Public Agencies to:

  • Complete a Self-Evaluation of programs
  • Develop an ADA Complaint Procedure 
  • Designate a person who is responsible for overseeing Title II compliance
  • Develop a Transition Plan if the Self-Evaluation identifies any structural modifications necessary for compliance

What is an ADA Self-Evaluation and Transition Plan?

The Self-Evaluation and Transition Plan is required of State or Local Governments and Public Agencies with more than 50 employees.

The Self-Evaluation section examines how City’s policies, programs and services are provided to the public.

The Transition Plan section looks at physical barriers and identifies structural modifications necessary for providing physical access to the City's programs and services. As part of the Transition Plan, the City will develop a strategy and schedule for barrier mitigation.

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The City of Daly City adopted a grievance procedure providing for prompt and equitable resolution of complaints alleging noncompliance with the Americans with Disabilities Act of 1990.


Complaints concerning access to City facilities, programs, services or activities should be addressed to the City’s ADA Coordinator: ADA Coordinator, City of Daly City, 333 90th Street, Daly City, CA 94015, Email: ADA@dalycity.org, Voice: (650) 991-8064, Fax: (650) 991-8243.

Click to Download ADA Complaint Form (fillable PDF): English, TagalogChinese (中文)Spanish (Español)

A. A complaint may be filed in writing or, when requested as an accommodation, in another format (including by telephone) that accommodates the complainant’s disability. The complaint should provide the complainant’s name, address and phone number, a detailed description of the incident or condition, the location, date and time of the incident.

B. Upon receipt of a complaint, the City’s ADA Coordinator will provide the appropriate department with a copy of the complaint. The department will then conduct an investigation. The department may seek assistance of the City’s ADA Coordinator and the City Attorney in investigating and responding to the complaint. These rules contemplate informal but thorough investigations that afford the complainant a thorough review and appropriate response.

C. Within thirty (30) business days of the receipt of the complaint, a written draft response will be sent to the City’s ADA Coordinator prior to the final copy, signed by the department and department head, being sent to the complainant.

D. The City’s ADA Coordinator will maintain a file relating to each complaint and the response thereto and will maintain that file for five years.

E. The complainant can request reconsideration of the complaint if he or she is dissatisfied with the resolution. The request for reconsideration should be addressed to the City’s ADA Coordinator in writing, or in an alternative format accessible to the complainant, within ten (10) business days of the issuance of the City’s response to the complaint.

F. The City’s ADA Coordinator will inform the department of this reconsideration request and the department will respond to the request for reconsideration within fifteen (15) business days of receiving the request. The department response must be approved by the City’s ADA Coordinator prior to being sent to the complainant. The department will forward a copy of the approved response to the request for reconsideration to the City’s ADA Coordinator.

G. These rules will be construed to protect the substantive rights of the complainant and assure that the City of Daly City complies with Section 504 and the ADA and their implementing regulations.


Complaints alleging discrimination against applicants or employees on the basis of disability should be addressed to: ADA Coordinator, City of Daly City, 333 90th Street, Daly City, CA 94015, Email: ADA@dalycity.org, Voice: (650) 991-8064,Fax: (650) 991-8243.


People with disabilities are protected from discrimination under a variety of laws, including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, and portions of the California Civil Code. Public programs may not discriminate against people based upon a disability and must offer all services, programs, and activities in ways that allow equal participation. The City of Daly City does not discriminate on the basis of sex, color, religion, national origin, age, or disability in the programs and activities which it operates. This policy extends to employment by, admission to, and participation in, the programs, services, and activities of the City of Daly City.