FAQ

About the Library

Where is the Library located?
The Daly City Public Library has four locations.

When is the Library open?
Each of the Library's four locations has different hours. The Library closes for City-recognized holidays.

What is PLS?
The Peninsula Library System is a consortium of public and community college libraries in San Mateo County. All PLS libraries share a catalog. Your Daly City Public Library card is valid at all PLS libraries.

Borrowing Materials

How many library materials can I check out?
You can check out up to 50 items at a time.

I lost my library card. What should I do?
Notify the Library immediately. You are responsible for all materials checked out with your card. Once you report your card lost, no one will be able to use it to check out materials. If you later find your card, you can have it reinstated by presenting the card along with your photo ID at the Library. To replace a lost card, you will need photo ID and payment of a $2 card replacement fee.

If an item is at another library, can it be delivered to my local Daly City Library?
Yes, you can place a hold on an item through the catalog. When it becomes available, it will be sent to the library of your choice at no charge.

Where can I return materials?
You can return materials to any of the PLS libraries. Book drops are available at all libraries so that you can return items after hours.

How can I renew items?
By accessing your Library Account through the catalog. You can also renew by phone by calling the automated 24-hour renewal line at 650-638-0399 or by calling one of our branches.

Is there a charge to get a library card?
No, Library membership is free. However, if you lose your card and need a replacement, there is a $2 fee for the new card.

How do I get a library card?
Visit one of the branches, complete an application and present photo identification and proof of current address. Children under the age of 18 must have a parent or guardian sign their application and present identification and proof of current address. Print the Library Card Application form in English, Spanish or Chinese. You may also submit your information online. You will need to visit the Library to present identification and proof of current address to receive your card.

What happens if I lose a Library item?
You will be charged the full retail cost plus a $5.00 processing fee. You may also replace the item with a new or like-new copy. Ask a librarian if you need assistance with this process.

How do I reset my PIN?
Reset your PIN on our online catalog.

How long can I keep materials?
Most materials are loaned for 21 days and may be renewed up to five times.

How much are overdue fines?
Overdue fines are 25¢ per day per item for adult materials and 15¢ per day per item for children's and teen materials. There is a maximum fine of $8.00 per adult item or $4.00 per children's or teen item. Accounts for children and teens do not accrue daily overdue fines. Other PLS libraries may have different overdue fines which affect their materials even if they are checked out from and/or returned to the Daly City Public Library.

Equipment & Facilities

Can I use a CD on a Library computer?
CDs and DVDs can be used on Library computers. They are read-only drives.

Do you have Wi-Fi?
All of the libraries have Wi-Fi.

Does the Library have computers I can use? How much does it cost?
All Library locations have public computers with Internet access and Microsoft Office applications. There is no fee. Printing is 15¢ per page in B&W and 40¢ per page in color.

Does the Library have a scanner?
All Daly City Public Libraries have a scanner.

Does the Library have a fax machine?
No.

Does the Library have a photocopier?
Yes. Copies cost 15¢ per page.

Can I get something notarized at the Library?
No.

Does the Library have a meeting room?
The Serramonte Main Library has a Community Room that is available for public meetings. There is no charge to use this room. For more information, call the Serramonte Library at 650-991-8023.

Does the Library accept donations?
The Library gratefully accepts monetary donations, or you can make your donation to the Daly City Public Library Associates, a non-profit organization supporting the library. We also accept donations of materials which may be added to the library collections or sold to raise funds for the library. The Library accepts new or good condition books and media at all of our locations. Due to space constraints, we can accept only one box (equivalent to a bankers box) of materials at any one time. All donations must be brought to the service desk during open hours to be given to a staff person. We cannot accept donations in the book returns or left inside or outside the library. For health and safety reasons, we cannot accept anything with mold, mildew, or dust.

I'm unable to come to the Library. Can you deliver materials to my house?
The Library has a Materials by Mail Service for homebound residents. Download the Application for Homebound Services or call the Serramonte Main Library at 650-991-8023 for more information.

I'm unable to come to the Library. Can you answer questions by phone or e-mail?
You can call the Serramonte Main Library at 650-991-8023 and a librarian will assist you. You can also e-mail the library at dcplref@plsinfo.org.

Where can I find help learning to read?
Project Read of North San Mateo County provides free tutoring.