Utility Billing FAQs
We have compiled a list of frequently asked questions to answer some of your concerns. If you you have a question that is not answered here, email us and we'll get back to you within two business days.
The Utility Billing staff is available Monday thru Friday from 8:00AM to 5:00PM to assist you by telephone (650) 991-8082 or in person from 8:30AM to 4:00PM at City Hall, 333 90th Street, 2nd Floor.
I’ve just moved into Daly City, how can I sign up for Water and Garbage Service?
You can call us at (650) 991-8082 during office hours to sign up for water and garbage service. These two services come on one bill and are billed every other month to most residential customers.
How do I read my new water bill?
We have recently updated our water and trash bill format. Please click here to access a helpful guide to explain the changes.
How can I pay my bill?
The City of Daly City is pleased to offer several options for paying your water and/or garbage bill.
- You can pay on line with a credit or debit card or e-check. Click here to pay your bill.
- You can sign up for automatic electronic payment from your checking or savings account.
- You can pay over the phone (650) 991-8082 with a credit card (Residential Only).
- You can pay in person by coming into City Hall at 333-90th Street.
- You can mail a check or money order in the envelope that comes enclosed with your statement.
Can my Utility statement be emailed to me?
No, at this time the City of Daly City does not offer this option.
How much do I owe?
If you need your current balance, account number or due date; please call our office during business hours or request via email and we'll respond within two business days.
Why is my water/garbage bill so high this time?
Your water bill is calculated based on the current rates and usage. Many customers experience an increase in their water usage during the warm months due to caring for their lawn/garden. Also, toilet leaks lose a lot of water and may go undetected for a long time. Contact the office for free leak check tablets.
Garbage rates are based on the number of carts and the size. Did you request an extra cart pick up? Did you change from a smaller size cart to a larger size?
Why don’t I have any water?
It may be due to a necessary repair being made by the Department of Water and Wastewater Resources. Call (650) 991-8200 to see when the service will be restored.
It may be that you are a new resident and need to sign up for service. Your water may also have been shut off if you did not pay your bill on time. Call the billing office at (650) 991-8082 and one of our staff members will be glad to assist you.
I have questions about my garbage pickup.
If your garbage was not picked up, you need to have extra service this week, or would like to schedule your FREE annual bulky goods collection, please contact Republic Services at (650) 756-1130 or visit their website at www.republicservicesdalycity.com.