City News

Update - New Message from Mayor Glenn Sylvester on COVID-19


Dear Daly City Community,

Daly City is now closing all public-facing programs and City facilities, starting this weekend. This update builds upon the event cancellations announced in my message to the community from yesterday (available on our website here). The City will reevaluate the situation every two weeks and continue to keep our community updated about programs and services. Cities across the region are taking similar steps in a coordinated effort to slow the spread of COVID-19. Please read through the latest updates, closures and cancellations below:

  • The Police Department will continue to operate and remain open. Street sweeping will continue as usual.
  • Finance Department updates: City Cashier will remain open 8:30am-4:00pm to process Vehicle Releases for the Police Department, parking permits, and permits for the Building and Engineering Divisions that have been scheduled in advance. Payments for Business License, garbage/water bills can be left in the drop box kiosk in the main parking lot of City Hall. New Business Licenses and past due Licenses will be taken by appointment only. Call (650) 991-8088. Water Meter readings will continue to occur.
  • All other City Departments will no longer allow general public access. For certain services, you will need to call first to make an appointment (specified below).
  • Engineering Division will be open by appointment only on Monday, Tuesday and Wednesday. Call (650) 991-8064 to make an appointment. Urgent permits can be processed electronically by contacting (650) 991-8064 or
  • Building Division will accept large plan review submittals (those that require plans) by appointment only on Monday, Tuesday and Wednesday. Contractors will need to call the Building Division at (650) 991-8061 to schedule an appointment. Quick permits (permits that do not require plan submittals such as water heater replacement, window replacement, re-roofing, etc.) can be issued over the phone and through email. Staff will continue to conduct inspections by appointment.
  • Planning, Code Enforcement, Housing and Economic Development Divisions are closed for walk-in visits. All communication will be by phone or email. Urgent matters that require in-person contact will be by appointment and staff will exercise social distancing. Call (650) 991-8034 for urgent matters.
  • All City facilities such as community centers, clubhouses, restrooms, playgrounds, sports courts, parks and open space facilities are closed to the public.
  • Westlake Library closed to the public starting Saturday, March 14; All other libraries closed to the public starting Monday, March 16, 2020
  • After-School Recreation Programs cancelled
  • Spring Break Camps in April cancelled
  • Second Harvest Food Bank food distribution to continue with changes to reduce spread of COVID-19
  • Library Board of Trustees Meeting and Recreation Commission Meeting cancelled
  • Passport processing at City Hall suspended
  • North County Fire Authority (NCFA) station personnel will no longer perform non-essential, non-emergency activities while on duty. Station personnel will remain in their stations whenever possible. Most training, all inspections, community events and public outreach programs are cancelled unless approved through the Duty Chief. NCFA personnel will maintain 6’ of social distancing whenever possible when dealing with the public and will follow all guidelines for sanitary cleaning. NCFA is currently planning next steps for the Recruit Academy.
  • Access to the Human Resources Department is by appointment only. Pre-Employment paperwork (INS) for hourly staff are by appointment only. Make appointments by contacting (650) 991-8028 or In-person visitors to Human Resources are required to use the intercom system to inquire about job openings. Visit for all job inquiries and/or applications. All recruitments and written examinations are currently on hold. Oral examinations or interviews will be by phone only.
  • Tort claims that are normally dropped off to the City Clerk’s Office must now be filed via email to
  • Department of Water and Wastewater Resources (WWR) is preparing to respond to higher volume of service calls, increased water demand, increased flow to the Wastewater Treatment Plant and more sewer lateral and sewer main blockages, as more residents remain at home and use the water system during the day. WWR staff will call residents on the phone when responding to service calls to limit in-person interaction in the field. Visitors to WWR must use the intercom system to communicate.

Below are some of the important updates and directives from the County of San Mateo. For more detail and information, visit

  • March 13, 2020: San Mateo County Health Officer Dr. Scott Morrow issued a School Operations Modification Order that will take effect on Monday, March 16, 2020, and remain in force through Friday, April 3, 2020, unless amended by the County or State health officer. The order requires all schools to dismiss students from regular attendance and encourages schools to implement at-home learning models if feasible.

    *Please check with your school district for the latest updates.

  • March 12, 2020: San Mateo County Health Officer Dr. Scott Morrow issued a legal order prohibiting mass gatherings of 250 or more persons. Effective at 11:59pm on Friday, March 13, 2020, the order applies to public and private gatherings and includes exceptions for houses of worship, museums, malls, hospital and medical facilities, and the normal operations of hotels and airports. 


  • March 11, 2020: San Mateo County Health Officer Dr. Scott Morrow issued a legal order barring unauthorized visitors and non-essential personnel from licensed skilled nursing facilities in the county.

* * *

We must take these steps to slow the number of cases of COVID-19 so that our medical system is not overburdened. Most importantly, the City wants all of you, our residents, to take precautionary measures in your daily lives to stay healthy.

Thank you,

Glenn Sylvester

Mayor, City of Daly City